Keitha Burnett
Macon,GA
Summary
Highly motivated and results-driven human resources specialist with expertise in recruitment, training, employee relations, and HR policies. Seeking to utilize my strong interpersonal and organizational skills to contribute to an organization's HR initiatives and drive positive employee experiences.
Overview
7
7
years of professional experience
Work History
Assistant Manager
First Cash Pawn
06.2022 - Current
- Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues
- Monitor and assist in the training of Pawnbrokers so their development meets the prescribed FirstCash standards
- Recruit top talent, sourcing candidates through company-prescribed channels
- Opens and closes store, including but not limited to, counting cash drawers, merchandise and ensuring all procedures are followed to ensure protection of assets
- Ensures asset protection through inventory control, property safety procedures, documentation and securing customer loans
- Administer processes and procedures within the store, which include inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting
- Evaluate store financial statements and drive profitability through communication and goal setting
- Ensure that operating standards meet or exceed FirstCash standards
- Monitor loan qualification and buy processes to ensure value and integrity of all loans issued
- Complete assigned tasks and training for self-development as requested
- Communicate clearly to employees to ensure that they understand store mission and profit objectives
- Remain up to date on product knowledge.
Store Manager
Circle K
06.2017 - 05.2022
- Direct daily operations by strategically planning and establishing organized workflows, surpassing performance goals by 80%
- Supervise 7 employees by clearly communicating expectations and fostering a culture of teamwork, achieving a 95% employee retention rate
- Recruit and train employees by creating job postings, sourcing and screening candidates, and demonstrating techniques, ensuring a smooth transition into the position
- Encourage employee advancement by soliciting employee input and feedback and prioritizing development opportunities, leading to a more motivated team
- Promote positive customer service practices by enforcing all policies and procedures, boosting satisfaction scores by 95%.
Education
Associate's degree - Business Management/Human Resources Specialist
Central Georgia Technical College
Macon, GASkills
- Leadership
- Payroll
- Human resources
- Interviewing
- Microsoft Office
- Organizational skills
- Supervising experience
- Microsoft Excel
- Customer service
- Microsoft Word
- Microsoft Outlook
- Training & development
- Pre-Employment Screening
- Talent Acquisition
- Onboarding and Orientation
- Termination Documentation
- Performance Appraisal
- Recruitment and Hiring
- In-Person and Telephone Interviewing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Assistant Manager
First Cash Pawn
06.2022 - Current
Store Manager
Circle K
06.2017 - 05.2022
Associate's degree - Business Management/Human Resources Specialist
Central Georgia Technical College