KEITH J. GOOLSBY

Responsible for the safety and security of our guests, our employees, and our property while supporting the department and hotel needs to achieve the overall success of the operations.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Responded quickly to incidents and assessed active situations for security concerns.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Responded quickly to emergency situations to assess and deflect issues.
• Patrolled and monitored premises by foot.
• Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
• Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
• Completed full building and grounds patrols every hour to spot and investigate concerns.
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.

• Responsible for the day to day management of the department incoming and outgoing inventory; including but not limited to the following: Data entry of Medicare Supplement applications for new members for all three states (IL, TX, NM) and route to the appropriate queue after entry.
• Assist with special projects as needed.
• Collected, arranged and input information into database system.
• Tracked and analyzed reports to determine needed improvements.
• Assisted various departments with change by communicating new improvement plans and expectations.
• Generated reports of findings to help management with making key decisions.
• Have common knowledge of Medical Terminology.

Examine, sort, and route mail. Load, operate, and occasionally adjust and repair mail processing, sorting, and canceling machinery. Keep records of shipments, pouches, and sacks, and perform other duties related to mail handling within the postal service.

• Ensure that addresses are legible and correct, making sure sufficient postage has been paid or the appropriate documentation is attached and those items are in a suitable condition for processing. Load, operate, and occasionally adjust and repair mail processing, sorting, canceling machinery and clearing up jams in sorting equipment. Responsible for maintaining records of shipments, pouches, and sacks; and other duties related to mail handling within the postal service.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Cataloged and managed department records and files for prompt and efficient retrieval.