Keith L. Jones
West Columbia,SC
Summary
I am a dedicated professional with over 20 years of banking, administrative assistance, customer service, small business sales, sales supervisory, and technical support experience. I have excellent organizational, supervisory, customer service and computer skills. I have consistently provided customers with new products and services as well as demonstrated effective communication, organization, and problem solving skills. CAREER OBJECTIVE Seeking a challenging support position where my skills and work experiences can be effectively utilized in a progressive organization.
Overview
23
23
years of professional experience
Work History
Spectrum DSC Sales Supervisor
Spectrum
West Columbia, SC
02.2017 - 11.2022
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Professional and highly motivated with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment
- Develop new sales strategies within the call center to maximize opportunities
- Oversee all daily sales activities of the Sales Representative
- Team
- Lead and guide the team in the attainment of revenue goals and performance metrics
- Monitor calls and performance stats and provide individual Sales Representative feedback
- Motivate, coach and mentor Sales Representative
- Plan and lead team meetings
- Create, deliver, implement and manage individual Sales
- Representative Performance Improvement plans (PIPs) and
- Corrective Action Plans (CARs)
- Develop and maintain a positive sales culture
- Lead and guide the team in the attainment of marketing campaign goals
- Partner with marketing department in the development, implementation and evaluation of marketing campaigns
- Monitor rep and team performance; conduct coaching
- Provide post-launch feedback to Sales Representative and marketing leadership
- Perform all staffing-related activities including recruiting, hiring, on-boarding, goal- setting, monitoring, measuring and coaching performance
- Conduct regular performance reviews
- Perform multiple administrative duties:
- Create and manage Sales Representative work schedule
- Review and approve time-off requests and timesheets
- Review, reconcile and approve commission reports
- Approve customer credits
- Develop and maintain positive relationships with other departments: sales operations, field operations, marketing, product development, training and customer care
- Perform other duties as requested.
PASTORAL EXPERIENCE
St. James, Baptist Church, Grove Baptist Church
Alton, St. Louis, IL, MO
01.2000 - 01.2019
- Provided spiritual leadership and pastoral care to the congregation, fostering a culture of faith, love, and service
- Developed and delivered engaging, biblically-based weekly sermons during worship services, as well as on special occasions and events
- Planned and lead services, collaborating with the worship team, and ensuring that services are meaningful and spiritually enriching
- Provided pastoral care for members of the congregation, including visiting the sick, counseling those in need, and offering support during times of crisis
- Facilitated and encourage spiritual growth and discipleship through the development and implementation of small group ministries, Bible studies, and other educational programs
- Worked with church leadership and staff to establish and execute a vision and strategic plan for the church’s growth and leadership development
- Engaged and build relationships within the local community, participating in outreach and mission activities, and collaborating with other organizations to address community needs
- Overseen the administration and management of church operations, including budgeting, financial planning, and personnel management in the church office
- Mentored, supervised, and supported church staff and volunteers, fostering a positive, collaborative work environment with robust leadership development
- Performed other pastoral duties, including weddings, funerals, baptisms, and dedications, as required.
Package Driver
UPS, INC
Earth City, MO
11.2015 - 02.2017
- Physical, fast-paced, outdoor position that involved continual lifting, lowering and carrying packages that typically weigh 25 - 35 lbs
- And may weigh up to 70 lbs
- A DOT physical exam is required
- Required excellent customer contact and driving skills, including the ability to operate a vehicle equipped with a standard (manual) transmission
- Acquired a valid Class E driver’s license issued by the state
- Complied with UPS appearance guidelines and wear the company-provided uniform
- Worked eight or more hours each weekday (Monday through Friday) and worked on some weekends and selected holidays.
Small Business Sales Representative
ADT, Inc
Earth City, MO
07.2015 - 11.2015
- Sell Products within assigned territory, maintaining assigned sales quota and following established guidelines
- Creation of sales “funnel” by utilizing phone, field, and creative lead generating techniques
- Present the full ADT portfolio of products and services at each sales call
- Follow up with prospects, utilize closing techniques to leverage sales
- Conduct post installation follow-ups and continuous customer contact efforts to help maintain long-term customer retention by affirming customer satisfaction
Business Process Analyst/Project Management/Multimedia
Elsevier, Inc
St Louis, MO
07.2002 - 04.2015
- Business Process Workshop Facilitation, using Sysdoc
- Chart, Challenge and Change methodology
- Engaging and understanding stakeholder needs and views whilst protecting the scope and focus of delivery for the project
- Working alongside other areas of the business and external suppliers as one team
- Clear communication of activities, deliverables and status
- Advocating and protecting the documentation standard
- Process Capture, Analysis and Improvement
- Document the business processes and associated procedures and system activities and features
- Load documents onto the related sites
- Support design and development of training materials
- Delivery of end user training
- Ensuring alignment of approach and deliverables across process streams
Education
Galesburg Senior High School
Galesburg, ILSt. Michael’s Bible Institute
St Louis, MOBrookes Bible College
Saint Ann, MOLuther Rice College And Seminary
Lithonia, GASkills
Rapport and trust building
Notetaking and documentation
Service monitoring and evaluation
Individualized service plans
Teamwork and Collaboration
Customer acquisition
Business growth and retention
Business development and planning
Timeline
Spectrum DSC Sales Supervisor
Spectrum
02.2017 - 11.2022
Package Driver
UPS, INC
11.2015 - 02.2017
Small Business Sales Representative
ADT, Inc
07.2015 - 11.2015
Business Process Analyst/Project Management/Multimedia
Elsevier, Inc
07.2002 - 04.2015
PASTORAL EXPERIENCE
St. James, Baptist Church, Grove Baptist Church
01.2000 - 01.2019
Galesburg Senior High School
St. Michael’s Bible Institute
Brookes Bible College
Luther Rice College And Seminary