Keithly Solarte
Tampa,FL
Summary
Bilingual English and Spanish, Excellent interpersonal, organizational,strategic and leadership skills. Great team player, self-motivated and comfortable working on multiple projects with tight deadlines simultaneously
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Maximus
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Utilized customer service software to manage interactions and track customer satisfaction.
Safety & Compliance
Lightning Transport and Logistics
12.2022 - 07.2023
- Adhered to standard safety and compliance requirements, decreasing accidents and mishaps.
- Supported production workers in meeting goals without compromising safety and compliance.
- Ensured safe transportation of goods by meticulously adhering to company safety procedures and federal regulations.
- Assisted in maintaining regulatory compliance by keeping up-to-date with industry standards and incorporating relevant changes into company policies and procedures.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
Server
Ophelias on the Bay
05.2018 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Delivery Driver
Amazon
05.2020 - 07.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Receptionist
Sarasota Toyota
05.2019 - 05.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Certification - ESL Courses
Suncoast Technical College
Sarasota, FL11.2022
Certification -
National Academy of Sports Medicine
Online 04.2022
Marketing
José Antonio Páez
Venezuela2018
High School Diploma -
Francisco De Miranda
Venezuela12.2017
Skills
- Customer Service
- Customer satisfaction measurement
- Active Listening
- Call center experience
- Conflict Resolution
- Insurance Requirements Knowledge
- Bilingual
- Teamwork
Timeline
Customer Service Representative
Maximus
09.2023 - Current
Safety & Compliance
Lightning Transport and Logistics
12.2022 - 07.2023
Delivery Driver
Amazon
05.2020 - 07.2021
Receptionist
Sarasota Toyota
05.2019 - 05.2020
Server
Ophelias on the Bay
05.2018 - 11.2022
Certification - ESL Courses
Suncoast Technical College
Certification -
National Academy of Sports Medicine
Marketing
José Antonio Páez
High School Diploma -
Francisco De Miranda
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