Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
letters of recommendation
2010 Busser of the Year
Generic

Keith M Brooks

Arlington,MA

Summary

Dynamic professional with extensive experience in hospitality and golf operations at Winchester Country Club. Proven ability to enhance customer satisfaction through personalized service and effective communication. Skilled in POS system operation and adept at managing membership needs, contributing to a vibrant club atmosphere and successful event execution.

Experienced with golf operations including event coordination and customer service. Utilizes strong organizational skills to ensure seamless course management. Knowledge of equipment maintenance and member relations to improve overall satisfaction.

Golf professional prepared to contribute effectively to golf course operations and enhance member satisfaction. Expertise in coordinating tournaments, managing tee times, and ensuring seamless daily operations. Known for strong team collaboration, adaptability, and results-driven approach. Possesses excellent communication and problem-solving skills.

Overview

23
23
years of professional experience
1
1
Certificate

Work History

Clubhouse Maintenance/ Golf Operations Assistant

Winchester Country Club
09.2022 - Current
  • Boosted customer satisfaction by addressing concerns promptly and professionally, fostering positive relationships with club members and guests.
  • Developed strong rapport with club members by providing personalized assistance tailored to their individual needs regarding equipment fitting or instructional services offerings.
  • Delivered exceptional guest service, creating a welcoming atmosphere for all visitors to the golf facility.
  • Contributed to overall success of golf operations team by consistently displaying strong work ethic, attention to detail, and adaptability when faced with unforeseen challenges or changes in daily priorities.
  • Assisted in planning and executing special events including member-guest outings, charity fundraisers, and seasonal gatherings contributing to a vibrant social atmosphere within the club community.

Full Time Barback/food Runner

Cafe Escadrille
04.2021 - 04.2022
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and snacks.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
  • Replaced empty kegs and soda syrups.

Head Barback/bartender

Foundry on Elm/The Rockwell
05.2019 - 03.2020
  • Reduced beverage waste by implementing proper pouring techniques and training new staff members.
  • Contributed to increased sales by suggesting upselling opportunities to bartenders based on customer selections.
  • Enhanced customer satisfaction by efficiently stocking and maintaining bar inventory.
  • Assisted in menu creation, offering input on popular drink trends and customer preferences.
  • Managed ice supply by consistently monitoring levels during peak hours and refilling as necessary to maintain optimal service speed.
  • Aided management in conducting regular inventory audits for accurate tracking of stock levels and consumption patterns.
  • Assisted in the setup and breakdown of special events, ensuring a smooth and successful experience for all attendees.

Barback/ Bartender/busser/raw Bar Shucker

Hops 'N Scotch
05.2016 - 10.2017
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Assisted in setting up and breaking down bar area for special events.
  • Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
  • Delivered food to customers at bar and tables.
  • Learned how to make wide variety of mixed drinks.
  • Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
  • Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.

Barback,bartender , Busser

Ole' Mexican Grill
04.2016 - 06.2017
  • Performed regular maintenance tasks on bar equipment, ensuring optimal functionality during service hours.
  • Greeted customers and provided friendly, knowledgeable service.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Increased teamwork among staff members by proactively offering assistance whenever needed or requested from coworkers or supervisors.
  • Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Busser, Barback/food Runner /raw Bar Shucker

East Coast Grille
04.2012 - 10.2016
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Trained new staff in bussing and cleaning procedures.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.

Expeditor,Barback,Food Runner , Bartender

Asgard Irish Pub and Restaurant
08.2010 - 01.2015
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Improved delivery times by closely monitoring and prioritizing urgent orders.
  • Maintained open lines of communication between internal departments to facilitate smooth handoffs throughout each stage of the order lifecycle.
  • Enhanced communication between departments to ensure seamless order management and fulfillment.
  • Addressed supply problems and developed creative solutions to prevent delays.

Line Cook/

Boston Harbor Hotel at Rowes Wharf
01.2009 - 02.2010
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Grilled meats and seafood to customer specifications.
  • Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.

Food Runner

Bistro Du Midi
12.2009 - 01.2010
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.

Line Cook,Saute' ,banquets,service Bartender,

Winchester Country Club
09.2007 - 10.2009
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Plated and presented all dishes to match established restaurant standards.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Landscaper

Tibbets Landscaping
05.2008 - 06.2009
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
  • Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.

Food Runner,Cold Apps/Hot Apps/Grill Cook

Rialto Restaurant@The Charles Hotel
10.2002 - 05.2007
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
  • Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
  • Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
  • Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
  • Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.

Education

General Education

Matignon High School
CambridgeMA
06-2001

Skills

  • Scheduling
  • POS system operation
  • Weather monitoring
  • Membership management
  • Golf cart operations
  • Golf rules expertise
  • Food and beverage sales
  • Course setup

Accomplishments

  • Documented and resolved member complaints which led to private member satisfaction ,highest standards of operation.
  • Supervised team of 6 staff members

Certification

I have caddy training and experience as a professional caddy.

I have started as a caddy at the age of 13 and was the highest class AA .

I have skills regripping and handling,organizing golf equipment , golf clubs ,putters and golf grips.

Interests

  • DIY and Home Improvement
  • I enjoy helping others and giving back to the community
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Cooking
  • I like trying new recipes and food trends
  • Food Photography
  • Swimming
  • Enjoy participating in swimming for overall physical and mental well-being
  • Gym Workouts
  • Dancing
  • Music

Timeline

Clubhouse Maintenance/ Golf Operations Assistant

Winchester Country Club
09.2022 - Current

Full Time Barback/food Runner

Cafe Escadrille
04.2021 - 04.2022

Head Barback/bartender

Foundry on Elm/The Rockwell
05.2019 - 03.2020

Barback/ Bartender/busser/raw Bar Shucker

Hops 'N Scotch
05.2016 - 10.2017

Barback,bartender , Busser

Ole' Mexican Grill
04.2016 - 06.2017

Busser, Barback/food Runner /raw Bar Shucker

East Coast Grille
04.2012 - 10.2016

Expeditor,Barback,Food Runner , Bartender

Asgard Irish Pub and Restaurant
08.2010 - 01.2015

Food Runner

Bistro Du Midi
12.2009 - 01.2010

Line Cook/

Boston Harbor Hotel at Rowes Wharf
01.2009 - 02.2010

Landscaper

Tibbets Landscaping
05.2008 - 06.2009

Line Cook,Saute' ,banquets,service Bartender,

Winchester Country Club
09.2007 - 10.2009

Food Runner,Cold Apps/Hot Apps/Grill Cook

Rialto Restaurant@The Charles Hotel
10.2002 - 05.2007

General Education

Matignon High School

letters of recommendation

I am currently Tips certified.

My co-workers, lead bartenders, Executive Chefs , Sous Chefs , Bar managers , restaurant managers have spoken highly on my attention to detail. 

2010 busser of the year award at Asgard Irish pub and restaurant.

Letter of recommendation from Laura Sullivan at The Rockwell, Foundry on Elm.

The Charles Hotel in Harvard Square  gave me an associate of the quarter nomination from the general manager Alex Attia.Only management was able to honor associates at the Charles hotel for this award.


2010 Busser of the Year

I received an award for my dedication and participation as a full time dining room /bar/pub busser. cMy Supervisor and Manager Timothy Mahoney ,recommended me to the Massachusetts Restaurant Association.

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