Keith M. Reynders-Byars
Mortgage Services
Dallas,TX
Summary
FINANCIAL SERVICES THIRD PARTY RELATIONSHIP PROFESSIONAL Senior professional with over 13 years of experience in Third Party Relationship, Procurement, Contracts, Vendor and Operations Management. Providing a unique dual perspective and expertise with tracking, measuring, reporting, and evaluating vendor performance. Proficient in negotiating vendor contracts, SaaS, KPI’s, process re-engineering, risk reduction, compliance, stake holder reporting, and training. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Director Of Vendor Management
VRM Mortgage Services
Carrollton, TX
09.2022 - Current
- Perform oversight for Vendor Management Department managing over 4k vendors with annual spend in excess of $100 million.
- Develop effective collaborative partnerships with third-party suppliers and internal clients and ensure team compliance with developed strategy.
- Performs third- and fourth-party risk assessments and trending analysis and reports.
- Oversees drafting, redlining, and negotiating vendor and client agreements in collaboration with general counsel.
- Product owner of process re-engineering through system enhancements increasing efficiencies and cost reduction.
- Identifies, monitors, and leads action plans to address risk and performance issues/findings.
- Ensures compliance while mitigating financial and reputational risk through Change Control Board, General Counsel Review Committee, and Vendor Adjudication Review Panel.
- Responsible for CRM, client escalations, training, compliance, and development activities.
- Reduced staffing needs by 33% through technology enhancements, integration, offshore, and AI resulting in significant cost savings to the enterprise.
- Partners with business units including compliance and general counsel to develop, implement and supervise operational controls.
- Audit, analyze and monitor vendor contracts to ensure compliance with company policies, client and government requirements.
- Develop and complete RFI/RFQ/RFPs with business teams, as needed.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Monitored expenditures to mitigate risk of overages.
- Monitored and coordinated workflows to optimize resources.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Established departmental performance goals and provided feedback for underperforming areas.
- Evaluated company documentation to verify alignment with regulatory requirements.
Manager of REO Operations
VRM Mortgage Services
Carrollton, TX
04.2016 - 09.2022
- Performed due diligence to find best products/services and prices available within various markets for several vendor services.
- Leveraged leadership skills to dispose of over 25,000 residential assets valued at over $27 million.
- Reduced Aged Portfolio by 35% over a 2-year period while maintaining Net Execution targets.
- Authored multiple Desk Top Procedures mitigating risk and establishing Key Performance Indicators (KPIs) for multiple vendors.
- Achieved #2 YTD ranking in REO sales KPIs out of 11 while maintaining #1 ranking for compliance for Fannie Mae for 2010 and 2011.
- Led numerous on-site training sessions for vendor network across the country to audiences of over 400 between 2011 and 2019, including Washington D.C.
- Developed Training Materials and Presentations.
- Conducted Field Audits and off-site training.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Manager of Vendor Management
VRM Mortgage Services
Carrollton, TX
12.2012 - 04.2016
- Increased overall vendor performance from average score of 48 to 82 through implementation of scorecards.
- Implemented Premier Vendor Program to recognize high-performing vendors.
- Reduced and reallocated staff from 14 to 10 by reducing size of vendor network, through capacity modeling, and establishing KPIs resulting in significant cost savings through efficiencies.
- Created Capacity Model allowing data-driven decisions for inventory allocation, reducing costs and reputational risk by rightsizing the vendor network.
- Created Team Recognition and Rewards Program resulting in increased morale and efficiencies.
- Sourced SaaS providers and implemented background screening process for over 4000 vendors.
- Oversaw integration and managed project timeline that reduced risk and ensured compliance.
- Oversaw integration of DocuSign into proprietary system reducing paper consumption and contract execution timelines with vendors from average of 7 days down to 4 days.
- Officially recognized within company of 350 employees twice with "Margaret Murray" Award for risk reduction and background screen implementation in 2016 and again in 2019 for process improvements reducing steps involved to complete tasks resulting in efficiencies that allowed reallocation of staff resources saving over $250k annually.
- Hosted CIFS Council for Inclusion in Financial Services.
- Panelist at FinServ Expo – annual Conference in Dallas, TX hosted by CIFS – discussing rehabbing and preservation of real estate assets in 2019 and 2020.
REO Asset Manager and REO Operations Manager
VRM Mortgage Services
Carrollton, TX
08.2010 - 12.2012
- Monitored litigation, foreclosure and portfolio liquidation proceedings to deliver maximum ROI to investors.
- Evaluated appraisals, broker opinions and current market data to derive internal valuations and implement property strategies from pre-foreclosure through sale of asset.
- Participated in asset analysis, appraisals, rehabilitations and sales of foreclosed properties.
- Negotiated contract terms with brokers and buyers to achieve net sale proceeds above 98.5% of client established targets.
- Reviewed contract reports, bid proposals and requirements with senior management for accuracy and processing.
Asset Manager / Sales Rep
Fannie Mae
Dallas, TX
01.2010 - 08.2010
- Evaluated appraisals, broker opinions and current market data to derive internal valuations and implement property strategies from pre-foreclosure through sale of asset.
- Negotiated contract terms with brokers and buyers to achieve net sale proceeds above Fannie Mae established targets.
- Contacted, hired and trained numerous real estate brokers to market over 1000 properties in VA, FL, IL.
Asset Manager & Short Sale Specialist
GMAC ResCap
Dallas, TX
08.2008 - 11.2009
Education
Bachelor of Arts - History, Journalism
University of Memphis
Memphis, TNSkills
Verbal and written communication
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director Of Vendor Management
VRM Mortgage Services
09.2022 - Current
Manager of REO Operations
VRM Mortgage Services
04.2016 - 09.2022
Manager of Vendor Management
VRM Mortgage Services
12.2012 - 04.2016
REO Asset Manager and REO Operations Manager
VRM Mortgage Services
08.2010 - 12.2012
Asset Manager / Sales Rep
Fannie Mae
01.2010 - 08.2010
Asset Manager & Short Sale Specialist
GMAC ResCap
08.2008 - 11.2009
Bachelor of Arts - History, Journalism
University of Memphis
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