Keith R. DeMichele
Scotia,New York
Summary
Multi-talented Manager with experience managing business needs, including devising plans, setting up promotions and overseeing human resources. Well-versed in handling multiple operational areas each day to drive business efficiency and necessary evolution. Proven ability to oversee and support large, diverse teams by aligning varied skill sets with organizational goals to drive efficiency and collaboration.
Overview
35
35
years of professional experience
Work History
Corporate Cash Management Specialist
Bank of Greene County
Albany, NY
01.2023 - Current
- Identify new Cash Management opportunities through client consultation and analysis to determine appropriate product and service recommendations.
- Provide concierge level service to VIP business clients.
- Develop sales activities to exceed all sales goal metrics.
- Establish relationships with both internal and external centers of influence to increase referral opportunities.
- Collaborate with other business lines such as Branch Banking, Lending and Investments in order to present a full financial relationship to both new and existing clients.
Branch Manager
Bank of Greene County
Albany, NY
03.2020 - 01.2023
- Developed and implemented strategic plans for opening new bank branch.
- Hired, trained, and coached employees to surpass deposit, lending, and referral goals.
- Conducted comprehensive inspections of monthly audits to ensure compliance and completion.
AVP/Branch Manager
KeyBank
Albany, NY
11.2016 - 03.2020
- Exceeded group and individual sales goals by leading multiple teams to success.
- Maintained compliance standards through rigorous training and inspections.
Branch Officer
Berkshire Bank
Schenectady, NY
11.2014 - 11.2016
- Manage day to day operations of a commercial bank branch.
- Drive sales results by conducting outside business calls and coaching associates around productive relationship deepening routines.
- Represent the company within the community by participating in various organizations.
- Minimize operational risk through training of branch associates.
- Staffing operations, including hiring and scheduling of associates.
AVP/Multi Branch Banking Center Manager
Bank of America/Fleet Bank
Albany, NY
02.2004 - 10.2014
- Oversaw operations of multiple commercial bank branch locations, including sales and compliance.
- Executed plans to meet and exceed sales goals through strategic initiatives.
- Fostered collaborative partnerships with Small Business, Home Loans, and Investments divisions.
- Enhanced associate skills and productivity through targeted coaching and training programs.
Assistant Branch Manager
Bank of America/Fleet Bank
Clifton Park, NY
09.2001 - 02.2004
- Supported management of a large commercial bank branch to enhance operational efficiency.
- Facilitated development of new and existing commercial relationships to drive business growth.
- Increased staff productivity through leadership, fostering teamwork, and enhancing employee skills.
Sr. Consumer Relationship Specialist
Bank of America/Fleet Bank
12.1998 - 09.2001
- Acquired, retained, and expanded consumer banking relationships to enhance market presence.
- Sold investment products as a licensed Investment Representative to drive revenue growth.
Project Analyst
Bank of America/Fleet Bank
02.1998 - 12.1998
- Conducted audits of armored carriers contracted with Fleet Bank to ensure compliance.
- Assisted in developing and implementing new business lines for enhanced operations.
- Facilitated communication with vendors and bank units to streamline processes.
Customer Service Representative
Bank of America/Fleet Bank
12.1993 - 02.1998
Senior Teller
Bank of America/Fleet Bank
09.1990 - 12.1993
Education
Associates - Applied Sciences in Business Administration
Schenectady County Community College
01.1997
Skills
- Team building
- Employee training
- Verbal and written communication
- Employee coaching and mentoring
- Customer relations
- Performance tracking and evaluation
- Team leadership
- Employee development
- Influencing others
- Analytical thinking
- Staff training
- Performance reviewing
- Problem solving
- Sales goal achievement
Accreditations
- Notary Public-State of New York
- N.M.L.S Safe Act Registration
Timeline
Corporate Cash Management Specialist
Bank of Greene County
01.2023 - Current
Branch Manager
Bank of Greene County
03.2020 - 01.2023
AVP/Branch Manager
KeyBank
11.2016 - 03.2020
Branch Officer
Berkshire Bank
11.2014 - 11.2016
AVP/Multi Branch Banking Center Manager
Bank of America/Fleet Bank
02.2004 - 10.2014
Assistant Branch Manager
Bank of America/Fleet Bank
09.2001 - 02.2004
Sr. Consumer Relationship Specialist
Bank of America/Fleet Bank
12.1998 - 09.2001
Project Analyst
Bank of America/Fleet Bank
02.1998 - 12.1998
Customer Service Representative
Bank of America/Fleet Bank
12.1993 - 02.1998
Senior Teller
Bank of America/Fleet Bank
09.1990 - 12.1993
Associates - Applied Sciences in Business Administration
Schenectady County Community College