Keith R. Higgons
New Haven,CT
Summary
- Well-versed in business communication techniques tailored to the technology and media industry.
- Adept at effectively communicating complex ideas to diverse audiences.
- Agile and Waterfall methodologies, SaaS, JIRA/Confluence, UAT, SQL, MS Office 365
- Dynamic Business Analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows.
- Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Overview
18
18
years of professional experience
Work History
Podcast Producer and Host
Paw Print Media
12.2021 - Current
- Conceived concept and created content for the podcast Abandoned Albums; including pre-production interviews, coordinating and booking guests for on-air interviews.
- Organized and executed all post-production, including graphics, audio editing, and publishing to podcast platforms, including Spotify, iTunes, and Google.
- Increased listenership week over week by 3-6%.
Implementation Analyst
Beyond Limits
06.2023 - 12.2023
- Provide training to administrators and end users on new ERP system functionality and usage.
- Consult with clients to analyze and understand automated functions and create SQL scripts to execute effectively.
- Develop, document, and revise system design procedures, test procedures, and quality standards.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions
Business Analyst Consultant
CNOmniMedia Solutions Group
05.2021 - 02.2023
- Diminished process gaps and encouraged optimal productivity by closely supervising workflow between traffic and sales departments.
- Collaborated with stakeholders to define project objectives and criteria.
- Worked one-on-one with clients to improve and simplify complex issues.
- Exercised critical thinking to resolve workflow issues across all networks.
Business Analyst Consultant
Rural Media Group
10.2021 - 03.2022
- Interacted with internal customers to understand and translate business needs into requirements and project scope.
- Created detailed training plan to streamline business processes in addition to writing SOP manuals.
- Created detailed sales reports for the sales team.
Implementation Specialist
WideOrbit
09.2014 - 05.2021
- Delivered exceptionally high professionalism and support to each client, upholding the company's commitment to service.
- Suggested solutions to developing problems during the project so that correct modifications could be made.
- Focused solutions on industry-specific workflow, client base, and protocols, tailoring implementations to client needs.
- Cultivated relationships with the development team to support and supply corrective actions.
- Explained complex, technology-related issues in basic, understandable terms to clients.
Program Scheduler/Commercial Operations Coordinator
NBCUniversal
02.2006 - 09.2014
- Collaborated closely with other departments to maximize opportunities for cross-selling initiatives.
- Responsible for exacting execution of over 1 billion dollars in ad revenue for USA Network.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in the operational transition from Comcast operations center to NBCU operations center.
Freelance Content Writer
The Latimer Group
05.2021 - Current
- Ghostwrite presentation reviews and scripting client-facing summations.
- Created, edited, and optimized approximately three evergreen content pages to streamline the reporting process.
- Strengthened content by thoroughly editing and proofreading content several times prior to submission
Education
Bachelor of Arts - Liberal Arts And General Studies
The New School
New York, NY05.2010
Master of Arts - Media Studies
The New School
New York, NY01.2012
MBA - Strategic Branding & Digital Media
Tiffin University
Tiffin, OH09.2024
Skills
- Customer Implementation
- CRM Systems
- Web-Based Reporting Tools
- Solution Implementation
- SEO Principles
- Project Management
- Training Implementation
- Client Needs Assessment
- Evaluate User Requirements
- Debugging and Troubleshooting
- Requirements Gathering and Analysis
- Product development
Timeline
Implementation Analyst
Beyond Limits
06.2023 - 12.2023
Podcast Producer and Host
Paw Print Media
12.2021 - Current
Business Analyst Consultant
Rural Media Group
10.2021 - 03.2022
Business Analyst Consultant
CNOmniMedia Solutions Group
05.2021 - 02.2023
Freelance Content Writer
The Latimer Group
05.2021 - Current
Implementation Specialist
WideOrbit
09.2014 - 05.2021
Program Scheduler/Commercial Operations Coordinator
NBCUniversal
02.2006 - 09.2014
Bachelor of Arts - Liberal Arts And General Studies
The New School
Master of Arts - Media Studies
The New School
MBA - Strategic Branding & Digital Media
Tiffin University
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