Keithra Moody
Lansing,IL
Summary
Proven leader in hospitality management, adept at elevating guest experiences and streamlining operations at The Entrance Bar & Grill. Skilled in mixology and health and safety compliance, Boosted staff retention and reduced operational costs. My proactive approach to problem-solving and employee motivation consistently enhances service quality and operational efficiency. Reliable individual proudly offering 8+ years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.
Overview
8
8
years of professional experience
Work History
Day Shift Bar Manager
Chug a Lug Pub & Grill
07.2022 - Current
- Contributed to the development of standard operating procedures for bar operations, ensuring consistency and adherence across all shifts.
- Coordinated special events such as private parties or themed nights, ensuring seamless execution from planning to day-of logistics.
- Optimized scheduling process to maximize staff coverage during peak hours while minimizing labor costs.
- Established a strong rapport with vendors for better negotiation on pricing terms resulting in reduced operational costs.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Bar and Restaurant Manager
The Entrance Bar & Grill
02.2017 - 03.2024
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Ensured compliance with state liquor laws by monitoring alcohol service and providing ongoing staff education on responsible beverage serving practices.
- Increased staff retention through effective hiring, training, and performance management practices.
- Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
- Streamlined operational procedures for increased efficiency in daily tasks such as opening/closing routines, shift scheduling, and cash handling processes.
- Improved employee morale through transparent communication practices, regular feedback sessions, and opportunities for professional growth within the company.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
Education
Associate of Applied Science - Nursing
Prairie State College
Chicago Heights, IL05.2013
Skills
- Food safety knowledge
- Health and safety compliance
- Employee Motivation
- Bar Equipment Maintenance
- Scheduling Coordination
- Drink Presentation
- Menu development
- Waste Reduction
- POS System Operation
- Ordering Supplies
- Cost Control
- Promotions planning
- Staff recruitment
- Team Leadership
- Guest Interaction
- Verbal and written communication
- Safety awareness
- Outgoing Personality
- Health and safety
- Shift Scheduling
- Labor cost control
- Mixology expertise
- Performance monitoring
- Problem-Solving
- Time Management
- Customer Service
Timeline
Day Shift Bar Manager
Chug a Lug Pub & Grill
07.2022 - Current
Bar and Restaurant Manager
The Entrance Bar & Grill
02.2017 - 03.2024
Associate of Applied Science - Nursing
Prairie State College
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