Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keith’Shawn Dunbar

Schenectady

Summary

Dynamic and results-driven professional with extensive experience at McDonald's, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through effective communication and multitasking. Skilled in cash handling and maintaining a clean environment, consistently promoting a positive atmosphere and driving repeat business.

Overview

2026
2026
years of professional experience

Work History

Crew Member

Mc Donald’s
2021 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Sales Associate

Walmart
01.2009 - 2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.

Education

Business

Schenectady High
Schenectady, NY

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cash handling
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Taking orders
  • Cleaning and sanitizing
  • Self-discipline
  • Flexible schedule
  • Interactive communication skills
  • Safe food handling
  • Integrity and honesty
  • Safety awareness
  • Initiative and Self-motivation
  • Basic math
  • Verbal and written communication
  • Leadership qualities
  • Drive-thru operations
  • Heavy lifting
  • Learning agility
  • Crew leadership
  • Safety
  • Resilience and persistence
  • Complex Problem-solving
  • Visual communication
  • Inventory restocking
  • Order management
  • Performance improvement
  • Supplies monitoring and restocking
  • Positive company representation

Timeline

Sales Associate

Walmart
01.2009 - 2018

Crew Member

Mc Donald’s
2021 - Current

Business

Schenectady High
Keith’Shawn Dunbar