Keith T McKinley, CPCU
Missouri City
Summary
Dynamic business owner with a proven track record at State Farm Insurance, excelling in claims management and team leadership. Recognized for exceptional problem-solving and organizational skills, fostering a collaborative environment. Committed to continuous improvement, I effectively trained new team members, enhancing overall team performance and client satisfaction.
Overview
41
41
years of professional experience
Work History
Key Concepts Kan Learning Center
Business Owner
03.2015 - Current
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
Key Concepts Kan Learning Center
Business Owner
07.2010 - Current
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
Defensive Driver Teacher
Texas Department Of Insurance and Regulation
05.1990 - Current
- Delivered comprehensive training on safe driving techniques and regulations to diverse student populations.
- Coordinated classroom instruction with hands-on driving experiences to reinforce theoretical knowledge.
- Reduced the number of accidents involving novice drivers under my instruction through rigorous emphasis on safe driving practices.
- Improved student driving skills by providing clear and concise instructions during practical lessons.
- Kept updated with developments in subject area curriculum, technical, and career trends and teaching resources and methods.
Sport Official Basketball, Baseball & Volleyball
Texas Sports Office of Houston
08.1986 - 02.2019
- Enforced game rules and regulations to maintain fair play and sportsmanship.
- Collaborated with coaches and players to clarify rules and resolve disputes effectively.
- Communicated with fans, coaches, players, and other umpires.
- Trained new officials on best practices, rules interpretation, and game management strategies.
- Explained and taught regulations and rules to players and coaches.
- Promoted fair play among athletes through consistent enforcement of sportsmanship standards.
- Kept track of time and scores during games
- Made impartial and fair decisions to maintain trust and respect of players, coaches and fans.
Retired Claim Team Manager
State Farm Insurance
08.1984 - 11.2018
- Assisted team in processing claims efficiently, ensuring adherence to policies and procedures.
- Supported claim investigations by gathering necessary documentation and evidence.
- Maintained accurate records of claims activity, contributing to effective tracking and reporting.
- Provided training on standard operating procedures for new team members, fostering a cohesive work environment.
- Assisted in the hiring process by conducting interviews and selecting top candidates who contributed positively to the overall success of the Claims Team Manager role.
- Conducted thorough investigations of disputed claims, leading to successful resolutions and settlements for clients.
- Managed high-volume caseloads efficiently while maintaining strict adherence to company policies and procedures.
- Demonstrated exceptional leadership qualities throughout tenure as Claims Team Manager, resulting in high employee satisfaction and retention rates.
- Facilitated regular team meetings to review progress, address concerns, and share best practices for improved results.
- Evaluated team member performance through ongoing monitoring and assessment tools, identifying areas for growth and development opportunities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Chartered Property Casualty Underwriters - Insurance
Insurance Institiute Of America
Bloomington, IL01-2002
Certificate Of General Insurance - Insurance And Risk Management
Insurance Institute Of America
Bloomington, IL02-1991
Associate In Claims - Insurance And Risk Management
Insurance Institute Of America
Bloomington, IL02-1990
BBA - Business Management
University Of Southwest Louisiana
Lafayette, LA12-1980
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Organizational skills
- Organization and time management
- Decision-making
- Problem resolution
Timeline
Key Concepts Kan Learning Center
Business Owner
03.2015 - Current
Key Concepts Kan Learning Center
Business Owner
07.2010 - Current
Defensive Driver Teacher
Texas Department Of Insurance and Regulation
05.1990 - Current
Sport Official Basketball, Baseball & Volleyball
Texas Sports Office of Houston
08.1986 - 02.2019
Retired Claim Team Manager
State Farm Insurance
08.1984 - 11.2018
Chartered Property Casualty Underwriters - Insurance
Insurance Institiute Of America
Certificate Of General Insurance - Insurance And Risk Management
Insurance Institute Of America
Associate In Claims - Insurance And Risk Management
Insurance Institute Of America
BBA - Business Management
University Of Southwest Louisiana
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