Keith T McKinley, CPCU
Missouri City
Summary
Dynamic business owner with a proven track record at State Farm Insurance, excelling in claims management and team leadership. Recognized for exceptional problem-solving and organizational skills, fostering a collaborative environment. Committed to continuous improvement, I effectively trained new team members, enhancing overall team performance and client satisfaction.
Overview
41
41
years of professional experience
Work History
Key Concepts Kan Learning Center
Business Owner
14001 South Post Oak Road Houston Texas 77045
03.2015 - Current
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
Key Concepts Kan Learning Center
Business Owner
4245 Cook Road Houston Texas 77072
07.2010 - Current
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
Defensive Driver Teacher
Texas Department Of Insurance and Regulation
Houston Texas
05.1990 - Current
- Delivered comprehensive training on safe driving techniques and regulations to diverse student populations.
- Coordinated classroom instruction with hands-on driving experiences to reinforce theoretical knowledge.
- Reduced the number of accidents involving novice drivers under my instruction through rigorous emphasis on safe driving practices.
- Improved student driving skills by providing clear and concise instructions during practical lessons.
- Kept updated with developments in subject area curriculum, technical, and career trends and teaching resources and methods.
Sport Official Basketball, Baseball & Volleyball
Texas Sports Office of Houston
Houston, TX
08.1986 - 02.2019
- Enforced game rules and regulations to maintain fair play and sportsmanship.
- Collaborated with coaches and players to clarify rules and resolve disputes effectively.
- Communicated with fans, coaches, players, and other umpires.
- Trained new officials on best practices, rules interpretation, and game management strategies.
- Explained and taught regulations and rules to players and coaches.
- Promoted fair play among athletes through consistent enforcement of sportsmanship standards.
- Kept track of time and scores during games
- Made impartial and fair decisions to maintain trust and respect of players, coaches and fans.
Retired Claim Team Manager
State Farm Insurance
Sugar Land, TX
08.1984 - 11.2018
- Assisted team in processing claims efficiently, ensuring adherence to policies and procedures.
- Supported claim investigations by gathering necessary documentation and evidence.
- Maintained accurate records of claims activity, contributing to effective tracking and reporting.
- Provided training on standard operating procedures for new team members, fostering a cohesive work environment.
- Assisted in the hiring process by conducting interviews and selecting top candidates who contributed positively to the overall success of the Claims Team Manager role.
- Conducted thorough investigations of disputed claims, leading to successful resolutions and settlements for clients.
- Managed high-volume caseloads efficiently while maintaining strict adherence to company policies and procedures.
- Demonstrated exceptional leadership qualities throughout tenure as Claims Team Manager, resulting in high employee satisfaction and retention rates.
- Facilitated regular team meetings to review progress, address concerns, and share best practices for improved results.
- Evaluated team member performance through ongoing monitoring and assessment tools, identifying areas for growth and development opportunities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Chartered Property Casualty Underwriters - Insurance
Insurance Institiute Of America
Bloomington, IL01-2002
Certificate Of General Insurance - Insurance And Risk Management
Insurance Institute Of America
Bloomington, IL02-1991
Associate In Claims - Insurance And Risk Management
Insurance Institute Of America
Bloomington, IL02-1990
BBA - Business Management
University Of Southwest Louisiana
Lafayette, LA12-1980
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Organizational skills
- Organization and time management
- Decision-making
- Problem resolution
Timeline
Key Concepts Kan Learning Center
Business Owner
03.2015 - Current
Key Concepts Kan Learning Center
Business Owner
07.2010 - Current
Defensive Driver Teacher
Texas Department Of Insurance and Regulation
05.1990 - Current
Sport Official Basketball, Baseball & Volleyball
Texas Sports Office of Houston
08.1986 - 02.2019
Retired Claim Team Manager
State Farm Insurance
08.1984 - 11.2018
Chartered Property Casualty Underwriters - Insurance
Insurance Institiute Of America
Certificate Of General Insurance - Insurance And Risk Management
Insurance Institute Of America
Associate In Claims - Insurance And Risk Management
Insurance Institute Of America
BBA - Business Management
University Of Southwest Louisiana