Keithtriona Howard
Houston,United States
Overview
4
4
years of professional experience
Work History
Dollar General
Cashier Retail
11.2021 - 07.2022
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Home Depot
Cashier Retail
02.2020 - 08.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
McDonald's
Cashiers
12.2019 - 02.2020
- Worked flexible hours across night, weekend, and holiday shifts.[]
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
Claims Service Representative
GMR
01.2023 - 06.2023
- Provided exceptional customer service by addressing concerns, answering questions, and explaining complex policy information to clients.
- Enhanced customer satisfaction by efficiently processing and resolving claims in a timely manner.
- Monitored claim trends for potential fraud indicators, contributing to the reduction of fraudulent activity within the company.
- Worked productively in fast-moving work environment to process large volumes of claims.
Customer Service Representative
Teleperformance
09.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Nimitz High School
Houston, TX05.2022
Timeline
Customer Service Representative
Teleperformance
09.2023 - 05.2024
Claims Service Representative
GMR
01.2023 - 06.2023
Dollar General
Cashier Retail
11.2021 - 07.2022
Home Depot
Cashier Retail
02.2020 - 08.2020
McDonald's
Cashiers
12.2019 - 02.2020
Nimitz High School