Overview
Work History
Education
Timeline
Generic

Keithtriona Howard

Houston,United States

Overview

4
4
years of professional experience

Work History

Dollar General

Cashier Retail
11.2021 - 07.2022
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.

Home Depot

Cashier Retail
02.2020 - 08.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

McDonald's

Cashiers
12.2019 - 02.2020
  • Worked flexible hours across night, weekend, and holiday shifts.[]
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Worked effectively in fast-paced environments.

Claims Service Representative

GMR
01.2023 - 06.2023
  • Provided exceptional customer service by addressing concerns, answering questions, and explaining complex policy information to clients.
  • Enhanced customer satisfaction by efficiently processing and resolving claims in a timely manner.
  • Monitored claim trends for potential fraud indicators, contributing to the reduction of fraudulent activity within the company.
  • Worked productively in fast-moving work environment to process large volumes of claims.

Customer Service Representative

Teleperformance
09.2023 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Nimitz High School
Houston, TX
05.2022

Timeline

Customer Service Representative

Teleperformance
09.2023 - 05.2024

Claims Service Representative

GMR
01.2023 - 06.2023

Dollar General

Cashier Retail
11.2021 - 07.2022

Home Depot

Cashier Retail
02.2020 - 08.2020

McDonald's

Cashiers
12.2019 - 02.2020

Nimitz High School

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Keithtriona Howard