Keitran Jefferson Jr.
Horn Lake,US
Summary
Accomplished, highly skilled professional in retail industry with exceptional leadership abilities. Excels in managing multiple projects concurrently, while sticking to budget and recording profit loss and gains. Dedicated to training and developing successful staffing teams for multiple departments. Capable of handling complex situations with professionalism and urgency. Successfully executes and supports initiatives to drive effectiveness, and position company for growth. Seasoned Operations Manager and talented leader with 4 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
6
6
years of professional experience
Work History
Operations Manager
Kroger Co.
06.2022 - Current
- Manages 250+ employees including 15 department leaders and both part time - full time associates and 3 salaried managers
- Oversee total store operations in absence of the Store Leader (including operational goals, human resources function, merchandising, facilities manager, and profit/ loss management blueprints)
- Develops store budget and department schedules to align with store needs, resulting in zero scheduling conflicts
- Ensure department schedules in compliance with forecasting scheduled projections to maximize workload
- Monitors the entry and processing of payroll processing and time-attendance status for all store associates in accordance with company policy
- Controls profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports
- Completes period store safety audits to ensure building and departments are complying, per OSHA and company regulations
- Conducted performance evaluations of direct and indirect reports to increase performance; highlighting achievement ane coach areas of improvements
- Provides oversight over workplace external and internal investigations and provided details to Store Leader for appropriate next steps
- Responsible for facilitating interviews to address store staffing needs
- Upheld open door policy to all hourly associates to address concerns in efforts to increase retention and reduce turnover
- Inspects production areas on a regular basis to identify and resolve unauthorized, unsafe or ineffective practices
- Implemented merchandising marketing strategies & store in stock position that resulted in a 120% increase in sales and operational profits
- Collaborates with local organizations and city government officials to host variable charity events.
Human Resources Manager / Merchandising Assistant Store Manager
Kroger Co.
10.2020 - 06.2022
- Collaborated with the District HR Leader, District Manager and Store Manager to investigate workplace situations
- Communicated with vendors and department leaders about weekly sales plan ad to ensure compliance
- Oversaw logistics of grocery department and perishables to ensure product demand for forecasted sales
- Reviewed job applications to find, vet, and recommend the best candidates
- Built relationships with potential job candidates to facilitate effective communication during the hiring process
- Improved HR efficiency coordinated new hire orientations, and assisted 60+ new employees with onboarding and training
- Provided policy and procedure guidance to ensure consistency in responses to complainants and proper investigation and resolution of grievances
- Troubleshot and resolved issues with HR software, such as My Time, Kronos, and Power BI reports to improve production support and reduce downtime
- Planned, monitored, and appraised employee work results by training managers to coach and discipline employees
- Established relationships with all stakeholders, including local leaders and community members through active listening, positive engagement, and charity events.
Merchandising Service Team Associate
Lowe's Home Improvement
03.2018 - 10.2020
- Created eye-catching and unique visual displays to spark customer interest and increase sales
- Planned and coordinated product availability for advertising and promotion purposes
- Kept track of department inventory, replenished it, and reorganized it based on available stock
- Contacted existing customers to suggest additional services or product purchases based upon new inventory, resulting in 40% of increased sales
- Answered calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products
- Assisted in training new hires on workflow processes including merchandising standards.
Education
Masters of Business Administration - Finance and Corporate Management
Mississippi Valley State University
Itta Bena, MississippiBachelors of Science in Business Administration - Operations, Human Resources, and Organizational Management
Mississippi Valley State University
Itta Bena, MississippiSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Customer Relationship Management
- Staff Development
- Performance monitoring
- Schedule Management
- Strategic Planning
- Continuous improvements
- Workforce Management
- Health and safety compliance
- Performance Management
- Logistics Management
- Onboarding and Orientation
- Retail Operations Management
- Incidents management
- Budget Development and Management
- Forecasting and Scheduling
Accomplishments
- Saved the company approximately $10 million by following shrink deduction guidance through inventory management, managing labor through time and attendance best practices and expenses
- Increased company market share by 20% in just 8 months at underperforming location in 2021.
- Promoted to Operations (Co Manager) after 2 year with the company.
- Reduced operational expenses by 25% by streamlining branch operations.
- Decreased store turnover rate from 85% to 35% through weekly check ins with associates to address concerns, provide uplifting coaching moments to boost morale, and celebrate period achievements
Timeline
Operations Manager
Kroger Co.
06.2022 - Current
Human Resources Manager / Merchandising Assistant Store Manager
Kroger Co.
10.2020 - 06.2022
Merchandising Service Team Associate
Lowe's Home Improvement
03.2018 - 10.2020
Masters of Business Administration - Finance and Corporate Management
Mississippi Valley State University
Bachelors of Science in Business Administration - Operations, Human Resources, and Organizational Management
Mississippi Valley State University
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