Keitsa Harvey
Warren,OH
Summary
Knowledgeable and dedicated Customer Service Professional with extensive call center experience. A positive and driven team player with proven skills to build client rapport and customer satisfaction while contributing to company success. Highly skilled in relationship building, quality, conflict resolution, and critical thinking. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Hospitality Contract Via People Ready
Warren, Ohio
03.2021 - Current
- Excellent time management skills, help customers meet their leisure and recreational needs, excellent leadership skills, quick decision-making skills, outstanding crisis management skills, receiving and entertaining guests in a way that makes them feel well taken care of, ability and experience working with a dynamic team
Loan Processor
Simple Fast Loans Via Randstad
Atlanta, Georgia
01.2020 - 01.2021
- Process Loans, Gathering information for the loan application, evaluating credit histories for applications, collecting data from clients such as their assets, salaries, debts and employment status to fill in information for the loan application, researching and correcting mistakes in applications for clients, reviewing file documentation for missing or erroneous information, meeting loan application deadlines, assisting Loan Officers with requests and tasks needed to complete and process applications.
Customer Service Representative
Kraftmaid via Randstad
Warren, Ohio
01.2019 - 01.2020
- Educated customers about product terminology, features and benefits to improve sales and customer satisfaction, processed warranty claims and monitored company email and other communication systems to ensure fast responses to clients distribute invoices and generate revenue, recorded all transactions relating to client payments, answered customer telephone calls promptly to avoid on-hold wait times, communicated with vendors regarding backorder availability, future inventory and special orders, provided primary customer support to internal and external customers in a fast-paced environment, assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Business Account Representative
Things Remembered
North Jackson, Ohio
01.2017 - 01.2019
- Proposed available products and solutions to meet diverse requirements, drove sales by developing exceptional customer rapport to foster satisfaction, maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings, kept detailed records of inventories, completed sales and customer information to enhance customer experiences, liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Call Center Customer Service Specialist
West Corporation
Niles, Ohio
01.2014 - 01.2015
- Gathered and verified data from customers to promote marketing initiatives, demonstrated a strong sense of urgency to ensure customer satisfaction and retention, conferred with customers about concerns with products or services to resolve problems and drive sales, maintained accurate and current customer account data with manual forms processing and digital information updates, educated customers how to use company systems, complete forms and obtain desired services, educated customers on current promotions, upgrades or new offerings available under current plan.
Customer Service Specialist
VXI Global Solutions
Youngstown, Ohio
01.2010 - 01.2012
- Provided daily service support for high volume inbound customer service inquiries, scheduled appointments for sales presentations with potential customers to increase company revenue, researched complex customer issues and implemented workable solutions, achieved daily, weekly, and monthly customer service goals to ensure client satisfaction.
Education
Nursing Diploma -
Hondros College of Nursing
true08-2025
Skills
- CRM
- Data Entry
- Quality Assurance
- Strong Communication
- Accuracy
- Complaint resolution
- Data Collection
- Inbound and Outbound Calling
- Attention to Detail
- Critical Thinking
- Team Building
- Problem Solving
- Dependability
- Account updating
Accomplishments
- Perfect Attendance
- Known to alleviate patient anxiety and discomfort
- Consistently meet quality standards and goals
Timeline
Customer Service Representative
Hospitality Contract Via People Ready
03.2021 - Current
Loan Processor
Simple Fast Loans Via Randstad
01.2020 - 01.2021
Customer Service Representative
Kraftmaid via Randstad
01.2019 - 01.2020
Business Account Representative
Things Remembered
01.2017 - 01.2019
Call Center Customer Service Specialist
West Corporation
01.2014 - 01.2015
Customer Service Specialist
VXI Global Solutions
01.2010 - 01.2012
Nursing Diploma -
Hondros College of Nursing
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