Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Keitsa Harvey

Keitsa Harvey

Warren

Summary

A positive and driven Licensed nursing professional skilled in patient care, medication administration, and health monitoring. Strong focus on team collaboration, ensuring reliable support and adaptability to changing needs. Known for effective communication, problem-solving, and empathy in high-pressure environments. Prepared to contribute significantly to enhancing patient outcomes and overall healthcare quality.

Overview

12
12
years of professional experience

Work History

STNA

All Shifts
11.2024 - Current
  • Assisted with patient transfer and ambulation.
  • Assisted patients in daily activities, promoting their independence and dignity.
  • Kept accurate records of patients' care, condition, and progress.
  • Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Contributed to an inclusive environment by treating all patients with respect and cultural sensitivity.
  • Conducted regular safety checks on patient rooms, addressing potential hazards immediately.

Customer Service Representative

Hospitality Contract Via People Ready
03.2021 - Current
  • Excellent time management skills, helping customers meet their leisure and recreational needs, excellent leadership skills, quick decision-making skills, outstanding crisis management skills, receiving and entertaining guests in a way that makes them feel well taken care of, ability and experience working with a dynamic team

Loan Processor

Simple Fast Loans Via Randstad
01.2020 - 01.2021
  • Process Loans, Gathering information for the loan application, evaluating credit histories for applications, collecting data from clients such as their assets, salaries, debts and employment status to fill in information for the loan application, researching and correcting mistakes in applications for clients, reviewing file documentation for missing or erroneous information, meeting loan application deadlines, assisting Loan Officers with requests and tasks needed to complete and process applications.

Customer Service Representative

Kraftmaid via Randstad
01.2019 - 01.2020
  • Educated customers about product terminology, features and benefits to improve sales and customer satisfaction, processed warranty claims and monitored company email and other communication systems to ensure fast responses to clients distribute invoices and generate revenue, recorded all transactions relating to client payments, answered customer telephone calls promptly to avoid on-hold wait times, communicated with vendors regarding backorder availability, future inventory and special orders, provided primary customer support to internal and external customers in a fast-paced environment, assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.

Business Account Representative

Things Remembered
01.2017 - 01.2019
  • Proposed available products and solutions to meet diverse requirements, drove sales by developing exceptional customer rapport to foster satisfaction, maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings, kept detailed records of inventories, completed sales and customer information to enhance customer experiences, liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Call Center Customer Service Specialist

West Corporation
01.2014 - 01.2015
  • Gathered and verified data from customers to improve marketing initiatives, demonstrated a strong sense of urgency to ensure customer satisfaction and retention, conferred with customers about concerns with products or services to resolve problems and drive sales, maintained accurate and current customer account data with manual forms processing and digital information updates, educated customers how to use company systems, complete forms and obtain desired services, educated customers on current promotions, upgrades or new offerings available under current plan.

Education

Nursing Diploma - Licensed Practical Nurse

Hondros College of Nursing
Akron, OH
10.2025

Skills

  • CRM
  • Data Entry
  • Quality Assurance
  • Strong Communication
  • Accuracy
  • Complaint resolution
  • Data Collection
  • Inbound and Outbound Calling
  • Attention to Detail
  • Critical Thinking
  • Team Building
  • Problem Solving
  • Dependability
  • Account updating
  • Medication administration
  • Direct patient care
  • Vital signs monitoring
  • HIPAA compliance
  • Geriatric care
  • Vital signs
  • Health education
  • EMR / EHR
  • Patient relationship building
  • ADL assistance
  • Preventive care
  • Caregiving skills
  • End-of-life care
  • Documenting incidents
  • Charting and recording
  • Certified in CPR/AED
  • Critical thinking
  • Patient charting
  • Responsible and dependable
  • Dementia knowledge and care
  • Patient support

Accomplishments

  • Perfect Attendance
  • Known to alleviate patient anxiety and discomfort
  • Consistently meet quality standards and goals

Timeline

STNA

All Shifts
11.2024 - Current

Customer Service Representative

Hospitality Contract Via People Ready
03.2021 - Current

Loan Processor

Simple Fast Loans Via Randstad
01.2020 - 01.2021

Customer Service Representative

Kraftmaid via Randstad
01.2019 - 01.2020

Business Account Representative

Things Remembered
01.2017 - 01.2019

Call Center Customer Service Specialist

West Corporation
01.2014 - 01.2015

Nursing Diploma - Licensed Practical Nurse

Hondros College of Nursing

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