Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keiva Cooper

Centreville,Maryland

Summary

Dynamic Lead Production Technician at Green Thumb Industries with a proven track record in quality control and team leadership. Enhanced productivity through innovative resource utilization and employee engagement initiatives. Skilled in troubleshooting and maintaining equipment, contributing to a significant reduction in downtime while fostering a collaborative work environment.

Overview

8
8
years of professional experience

Work History

Employment Specialist

ServiceSource
01.2025 - Current
  • Assisted clients in accessing additional resources such as training programs, educational courses, or financial assistance when needed.
  • Provided clients with on-the-job training and employment related support to maintain and retain employment.
  • Fostered positive and inclusive workplace culture, ensuring clients from diverse backgrounds felt supported and valued.
  • Organized comprehensive workshops on resume writing, interview techniques, and workplace etiquette to prepare clients for the job market.
  • Updated client records to reflect personal information, qualifications and career aspirations.
  • Facilitated workshops on soft skills development, improving client interpersonal and communication skills for workplace.
  • Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
  • Streamlined client intake process, ensuring efficient assessment of client skills and employment needs.
  • Developed and maintained comprehensive database of client skills and job preferences, matching them to suitable job openings more effectively.

Lead Production Technician

Green Thumb Industries
10.2023 - 01.2025
  • Maintained accurate inventory records, enabling better planning and forecasting for future needs.
  • Contributed to cost reduction initiatives by identifying opportunities for improved resource utilization and waste reduction.
  • Championed employee engagement initiatives aimed at fostering collaboration amongst team members which contributed positively towards overall productivity.
  • Initiated preventative maintenance programs, extending the lifespan of vital equipment and machinery.
  • Troubleshot technical issues swiftly, minimizing disruptions to the production schedule.
  • Conducted thorough quality inspections on finished products, ensuring adherence to company standards and specifications.
  • Led a team of technicians, providing guidance and training to ensure high-performance standards.
  • Met or exceeded production targets consistently by motivating team members and maintaining efficient operations.
  • Supported continuous improvement efforts by actively participating in brainstorming sessions and providing constructive feedback on proposed solutions.
  • Improved safety measures within the production area, resulting in fewer accidents and incidents.
  • Reduced equipment downtime through regular maintenance checks and timely repairs.
  • Performed setup of production equipment to establish optimal performance.
  • Promptly documented and reported all defective equipment and hazardous conditions.
  • Maintained accurate production records to track progress, identify areas for improvement and meet regulatory requirements.
  • Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.

Production Technician

Green Thumb Industries
11.2021 - 10.2023
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
  • Suggested and implemented new ideas to improve quality, reduce cost, and support production work environment.
  • Maintained accurate production records to track progress, identify areas for improvement and meet regulatory requirements.
  • Trained and supervised production personnel to properly use production equipment and apply best practices.
  • Reported on findings and made proactive and targeted recommendation to senior leaders.
  • Made sure that products were produced on time and are of good quality.

Food Lion Assistant Customer Service Manager

Food Lion
05.2020 - 11.2021
  • Created customer support strategies to increase customer retention.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Evaluated employee performance against established goals, conducting regular reviews aimed at continuously improving productivity levels.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.

Food Lion To Go Manager

Food Lion
11.2019 - 05.2020
  • Developed and maintained courteous and effective working relationships.
  • Improved operations through consistent hard work and dedication.
  • Oversaw daily operations to ensure high levels of productivity.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Resolved problems, improved operations and provided exceptional service.
  • Delivered groceries to customer locations within specific timeframes.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Office Associate

Food Lion
10.2017 - 11.2019
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Organized, stored and retrieved files to enhance daily operations and support customer needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Directly worked with over 600 or more customers per shift to build relationships and increase customer satisfaction.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans

Education

High School Diploma -

Dr. Henry A. Wise Jr. High School
Upper Marlboro, MD
06.2016

Skills

  • Filing
  • Scheduling
  • Bookkeeping
  • Office Supply Ordering
  • Proofreading
  • Supply Inventory
  • Sorting
  • Materials handling
  • Testing and troubleshooting
  • Packaging
  • Quality control
  • Equipment preparation
  • Machine operation
  • Operational efficiency
  • Environmental awareness
  • Production scheduling
  • Data entry
  • Mechanical troubleshooting
  • OSHA compliance
  • Continuous improvement
  • Equipment inspection
  • Quality control analysis
  • Material handling equipment
  • GMP implementation
  • GMP management
  • Teamwork
  • Good communication
  • Positive attitude
  • Basic math skills
  • Punctuality
  • Teamwork and collaboration
  • Strong work ethic
  • Problem-solving
  • Multitasking
  • Computer skills
  • Soft skills training
  • Client advocacy
  • Record keeping
  • Case management
  • Disability services
  • Program planning
  • Workforce development
  • Employee coaching
  • Motivational strategies

Timeline

Employment Specialist

ServiceSource
01.2025 - Current

Lead Production Technician

Green Thumb Industries
10.2023 - 01.2025

Production Technician

Green Thumb Industries
11.2021 - 10.2023

Food Lion Assistant Customer Service Manager

Food Lion
05.2020 - 11.2021

Food Lion To Go Manager

Food Lion
11.2019 - 05.2020

Office Associate

Food Lion
10.2017 - 11.2019

High School Diploma -

Dr. Henry A. Wise Jr. High School