Keiva Cooper
Centreville,Maryland
Summary
Dynamic Lead Production Technician at Green Thumb Industries with a proven track record in quality control and team leadership. Enhanced productivity through innovative resource utilization and employee engagement initiatives. Skilled in troubleshooting and maintaining equipment, contributing to a significant reduction in downtime while fostering a collaborative work environment.
Overview
8
8
years of professional experience
Work History
Employment Specialist
ServiceSource
01.2025 - Current
- Assisted clients in accessing additional resources such as training programs, educational courses, or financial assistance when needed.
- Provided clients with on-the-job training and employment related support to maintain and retain employment.
- Fostered positive and inclusive workplace culture, ensuring clients from diverse backgrounds felt supported and valued.
- Organized comprehensive workshops on resume writing, interview techniques, and workplace etiquette to prepare clients for the job market.
- Updated client records to reflect personal information, qualifications and career aspirations.
- Facilitated workshops on soft skills development, improving client interpersonal and communication skills for workplace.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
- Streamlined client intake process, ensuring efficient assessment of client skills and employment needs.
- Developed and maintained comprehensive database of client skills and job preferences, matching them to suitable job openings more effectively.
Lead Production Technician
Green Thumb Industries
10.2023 - 01.2025
- Maintained accurate inventory records, enabling better planning and forecasting for future needs.
- Contributed to cost reduction initiatives by identifying opportunities for improved resource utilization and waste reduction.
- Championed employee engagement initiatives aimed at fostering collaboration amongst team members which contributed positively towards overall productivity.
- Initiated preventative maintenance programs, extending the lifespan of vital equipment and machinery.
- Troubleshot technical issues swiftly, minimizing disruptions to the production schedule.
- Conducted thorough quality inspections on finished products, ensuring adherence to company standards and specifications.
- Led a team of technicians, providing guidance and training to ensure high-performance standards.
- Met or exceeded production targets consistently by motivating team members and maintaining efficient operations.
- Supported continuous improvement efforts by actively participating in brainstorming sessions and providing constructive feedback on proposed solutions.
- Improved safety measures within the production area, resulting in fewer accidents and incidents.
- Reduced equipment downtime through regular maintenance checks and timely repairs.
- Performed setup of production equipment to establish optimal performance.
- Promptly documented and reported all defective equipment and hazardous conditions.
- Maintained accurate production records to track progress, identify areas for improvement and meet regulatory requirements.
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
Production Technician
Green Thumb Industries
11.2021 - 10.2023
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
- Suggested and implemented new ideas to improve quality, reduce cost, and support production work environment.
- Maintained accurate production records to track progress, identify areas for improvement and meet regulatory requirements.
- Trained and supervised production personnel to properly use production equipment and apply best practices.
- Reported on findings and made proactive and targeted recommendation to senior leaders.
- Made sure that products were produced on time and are of good quality.
Food Lion Assistant Customer Service Manager
Food Lion
05.2020 - 11.2021
- Created customer support strategies to increase customer retention.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Evaluated employee performance against established goals, conducting regular reviews aimed at continuously improving productivity levels.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
Food Lion To Go Manager
Food Lion
11.2019 - 05.2020
- Developed and maintained courteous and effective working relationships.
- Improved operations through consistent hard work and dedication.
- Oversaw daily operations to ensure high levels of productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved problems, improved operations and provided exceptional service.
- Delivered groceries to customer locations within specific timeframes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Office Associate
Food Lion
10.2017 - 11.2019
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Organized, stored and retrieved files to enhance daily operations and support customer needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
- Directly worked with over 600 or more customers per shift to build relationships and increase customer satisfaction.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans
Education
High School Diploma -
Dr. Henry A. Wise Jr. High School
Upper Marlboro, MD06.2016
Skills
- Filing
- Scheduling
- Bookkeeping
- Office Supply Ordering
- Proofreading
- Supply Inventory
- Sorting
- Materials handling
- Testing and troubleshooting
- Packaging
- Quality control
- Equipment preparation
- Machine operation
- Operational efficiency
- Environmental awareness
- Production scheduling
- Data entry
- Mechanical troubleshooting
- OSHA compliance
- Continuous improvement
- Equipment inspection
- Quality control analysis
- Material handling equipment
- GMP implementation
- GMP management
- Teamwork
- Good communication
- Positive attitude
- Basic math skills
- Punctuality
- Teamwork and collaboration
- Strong work ethic
- Problem-solving
- Multitasking
- Computer skills
- Soft skills training
- Client advocacy
- Record keeping
- Case management
- Disability services
- Program planning
- Workforce development
- Employee coaching
- Motivational strategies
Timeline
Employment Specialist
ServiceSource
01.2025 - Current
Lead Production Technician
Green Thumb Industries
10.2023 - 01.2025
Production Technician
Green Thumb Industries
11.2021 - 10.2023
Food Lion Assistant Customer Service Manager
Food Lion
05.2020 - 11.2021
Food Lion To Go Manager
Food Lion
11.2019 - 05.2020
Office Associate
Food Lion
10.2017 - 11.2019
High School Diploma -
Dr. Henry A. Wise Jr. High School