Keivona J Washington
Customer Service
Montgomery,AL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Digital Organizer position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Installation Controller
USAF, Maxwell
Gunter AFB, AL
02.2018 - 02.2022
- Processed visitor's applications for base access
- Issued identification cards, controlled and restricted area badges
- Processed fingerprint cards
- Responsible for stock inventory of forms and identification cards
- Maintained controlled forms for security forces
- Created and updated monthly spreadsheets of services and products rendered in visitor's center
- Provided excellent customer service to visitors and base personnel
- Reviewed and updated OIs (operation instructions) related to visitors' center
- Performed random anti-terrorism measures by physically checking building’s interior and exterior for any threats
- Responsible for verifying identification for issuance of temporary and permanent access
- Ensured 100% accountability for stock of forms and identification cards
- Knowledgeable of OIs (operation instructions) and security plans
- Participated in briefings and meetings.
- Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
- Maintained confidentiality of special reports and collected data.
- Operated and maintained sophisticated communications equipment.
Customer Service Representative
Zaxbys
Warner Robins, GA
10.2016 - 02.2018
- Provided friendly, outstanding customer service to all guests
- Maintained awareness of current promotions
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Trained staff on operating procedures and company services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Office Assistant
Northside High School
Warner Robins, GA
08.2014 - 06.2015
- Assisted administrators with office procedures
- Handled sports event ticket exchange
- Processed early student check outs
- Greeted visitors entering school office
- Completed clerical tasks such as filing, copying and distributing mail.
- Executed record filing system to improve document organization and management.
School Store Clerk
Northside High School
Warner Robins, GA
08.2014 - 06.2015
- Provided customer service to customers visiting school store
- Created visual displays with new inventory products
- Processed payments for customers
- Balanced and handled register currency
- Conducted seasonal inventory of merchandise
Education
Some College (No Degree) -
Georgia Military College - Milledgeville
Milledgeville, GASome College (No Degree) -
Alabama A&M University
Huntsville, ALSkills
- Active Listening
- Decision Making
- Organization and Time Management
- Debriefing skills
- Problem-Solving
- Analytical and Critical Thinking
Timeline
Installation Controller
USAF, Maxwell
02.2018 - 02.2022
Customer Service Representative
Zaxbys
10.2016 - 02.2018
Office Assistant
Northside High School
08.2014 - 06.2015
School Store Clerk
Northside High School
08.2014 - 06.2015
Some College (No Degree) -
Georgia Military College - Milledgeville
Some College (No Degree) -
Alabama A&M University
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