Keiwana Patrick
Hampton,Georgia
Summary
Skilled bartender with background in crafting classic and innovative cocktails, managing bar operations, and delivering exceptional customer service. Demonstrated ability to maintain high levels of cleanliness and organization while multitasking in fast-paced environments. Strong interpersonal skills ensure memorable guest experiences and foster repeat business. Successfully increased bar revenue through effective upselling techniques and efficient inventory management.
Overview
10
10
years of professional experience
Work History
Head Bartender
J.R. CRICKETS
Fayetteville, Georgia
09.2022 - 11.2024
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Inspected beverage quality regularly to ensure freshness.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Ensured accurate cash handling procedures were followed at all times.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed stock levels of all alcoholic beverages available at the bar.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Maintained a clean work area with appropriate safety standards according to health regulations.
Bartender Supervisor
Hilton Atlanta Airport
Hapeville, Georgia
06.2018 - 02.2020
- Promoted a safe working environment by adhering to safety regulations and policies.
- Developed schedules for bartenders, servers and other staff members.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Maintained accurate records of sales transactions using point-of-sale system.
- Planned and coordinated special events to boost customer numbers and profits.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Coached staff on strategies to enhance performance and improve customer relations.
- Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Bartender
Applebee's Grill + Bar
Jonesboro, GA
05.2015 - 03.2018
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Developed good working relationships with fellow employees through effective communication.
- Stocked ice bins and coolers as needed throughout shift.
- Greeted customers and provided excellent customer service.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Assisted in setting up the bar for service shift.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Education
Associate of Arts - Business Management
Clayton State University
Morrow, GA05-2001
Skills
- Garnish Creation Techniques
- Safe Beverage Management
- Attentive service
- Measurement accuracy
- Blending techniques
- Preparing garnishes
- Managing cash register
- Expert mixology
- Team leadership
- Cash handling expertise
- Drink pairing
- Customer service
- Strong communication skills
- Social media marketing
- POS system proficiency
Timeline
Head Bartender
J.R. CRICKETS
09.2022 - 11.2024
Bartender Supervisor
Hilton Atlanta Airport
06.2018 - 02.2020
Bartender
Applebee's Grill + Bar
05.2015 - 03.2018
Associate of Arts - Business Management
Clayton State University
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