Keiwanda Stewart
Mobile,AL
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
The Results Company
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Streamlined call center processes for improved efficiency and reduced wait times.
Registration Clerk
Springhill Medical Center
10.2016 - 12.2023
- Streamlined registration process by implementing efficient data entry and filing systems.
- Enhanced patient satisfaction by providing prompt and courteous service during the registration process.
- Accurately collected and verified patient demographic information for seamless recordkeeping.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Tracked patient registrations daily, identifying trends and making recommendations for improvements to the registration process.
- Reduced errors in insurance verification, ensuring accurate billing and timely payments from insurance companies.
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
- Collaborated with hospital staff to ensure smooth transitions between departments and services for patients.
- Expedited emergency department admissions by quickly gathering necessary information while maintaining a calm demeanor under pressure.
Monitor Technician
Springhill Medical Center
08.2007 - 10.2016
- Enhanced patient safety by consistently monitoring vital signs and interpreting EKG data.
- Provided accurate documentation of patient information for timely communication with medical staff.
- Maintained updated knowledge on cardiac arrhythmias, contributing to better patient care and monitoring outcomes.
- Troubleshot monitor equipment issues, ensuring uninterrupted surveillance of patients'' heart activity.
- Managed multiple telemetry systems simultaneously, maintaining attention to detail and high-quality care for all monitored patients.
- Established effective communication channels with nursing staff for seamless coordination during emergency situations.
- Collaborated with interdisciplinary teams to optimize patient care plans according to their specific monitoring requirements.
- Adhered to strict hospital protocols regarding patient privacy and confidentiality throughout daily tasks and interactions.
- Streamlined organization of patient data through meticulous record-keeping practices, improving accessibility for medical personnel.
- Optimized response times during emergencies by promptly notifying appropriate staff members about concerning cardiac events or trends observed in monitoring data.
- Demonstrated commitment to continuous professional development by attending relevant courses and workshops related to cardiac monitoring practices.
- Supported effective decision-making by providing real-time updates on significant rhythm changes to healthcare providers.
Customer Service Representative
Sears
05.2003 - 07.2007
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Wp Davidson High School
05.2003
Skills
- Complaint Handling
- Staff Supervision
- Scheduling and calendar management
- Staff Training and Development
- Multitasking proficiency
- Data Entry
- Administrative tasks
- Customer Service
- Hospitality services
- Exceptional communication
- Financial Reporting
- Employee Supervision
- Patient preparation
- Stress testing
- Patient Communication
- Electronic Charting
- Call Management
- Complaint resolution
- Account updating
- Appointment Scheduling
- Microsoft Excel
- Live chat support
- Active Listening
- Call triaging
- Multi-line phone talent
- Call center experience
- Customer service
- Call center customer service
- Payment processing
- Call center operations
- Technical support
- Complaint resolution
- Computer Proficiency
Education
Mobile, AL
Contact
Mobile, AL 36608
Timeline
Customer Service Representative
The Results Company
01.2023 - Current
Registration Clerk
Springhill Medical Center
10.2016 - 12.2023
Monitor Technician
Springhill Medical Center
08.2007 - 10.2016
Customer Service Representative
Sears
05.2003 - 07.2007
High School Diploma -
Wp Davidson High School
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