Summary
Overview
Work History
Education
Skills
Timeline
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Keiya Mitchell

Summary

Accomplished Workforce Analyst at Alorica, adept in Microsoft Excel and workforce management, significantly reduced attrition rates and streamlined onboarding processes. Leveraging skills in data analysis and effective communication, I've driven strategic plans and enhanced team performance across roles, including a pivotal position at Progressive Insurance. My approach focuses on impactful achievements and fostering organizational growth.

Overview

15
15
years of professional experience

Work History

Workforce Analyst

Alorica
04.2022 - Current
  • Worked with management to develop strategic and tactical plans to meet different requirements.
  • Reduced employee attrition rates by identifying key drivers and implementing targeted retention strategies.
  • Created training materials for new employees to provide information about attendance guidelines.
  • Facilitated smooth organizational change through effective communication strategies during restructuring efforts or mergersacquisitions.
  • Streamlined onboarding process for new hires through improved coordination between HR, IT, Finance and other departments.

Quality Assurance Medical Analyst

Loyal Source Government Services, LLC
04.2013 - 04.2022
  • Improved patient outcomes by conducting thorough medical data analysis and identifying trends for better treatment plans.
  • Supported the development of new clinical trials by providing detailed analyses of historical patient data and helping to identify potential participant populations.
  • Assisted in the development of clinical protocols by analyzing medical data and providing evidence-based recommendations to clinicians.
  • Streamlined communication between departments by creating clear data visualizations that simplified complex information for non-technical team members.

Medical Claims Analyst

Progressive Insurance
04.2013 - 04.2019
  • Maintained regulatory compliance by staying current with industry guidelines, state laws, and federal regulations.
  • Served as an expert resource for colleagues on medical coding systems such as ICD-10, CPT, and HCPCS Level II coding conventions.
  • Developed training materials for new hires to facilitate onboarding and skill development of Medical Claims Analysts.
  • Supported management''s decision-making process by providing insightful reports analyzing historical claims data.

Sales Coach

Progressive Insurance
05.2010 - 04.2013
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Evaluated sales metrics, identifying areas for improvement and recommending actionable steps toward success.
  • Boosted team morale with regular recognition of outstanding achievements and contributions to the company.
  • Conducted regular one-on-one sessions to provide personalized feedback and support for each team member.
  • Revamped outdated sales scripts, resulting in higher quality interactions with prospects during cold calls or followups.

Education

Bachelor of Arts - Interdisciplinary Studies

Edward Waters College
Jacksonville, FL
05-2010

Skills

  • Scenario analysis
  • Microsoft Excel
  • Workforce management
  • Resolving issues
  • Data analysis
  • KPI monitoring
  • Report writing
  • Team collaboration
  • Medical terminology

Timeline

Workforce Analyst

Alorica
04.2022 - Current

Quality Assurance Medical Analyst

Loyal Source Government Services, LLC
04.2013 - 04.2022

Medical Claims Analyst

Progressive Insurance
04.2013 - 04.2019

Sales Coach

Progressive Insurance
05.2010 - 04.2013

Bachelor of Arts - Interdisciplinary Studies

Edward Waters College

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Keiya Mitchell