Keiyan Austin Silos
Las Vegas,NV
Overview
5
5
years of professional experience
Work History
Senior Care Coordinator
Henry Meds
01.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Responded promptly to incoming internal requests from Tier 1 Customer Service Representatives with resolution.
- Monitored systems in operation and quickly troubleshot errors.
- Scheduled and coordinated training sessions for new hires in the customer advocacy department.
Barback/Restaurant Busser
Hearthstone Kitchen And Cellar- Clique Hospitality
04.2022 - 01.2023
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Operated POS system to collect payments from customers.
- Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
Client Coordinator
Cerebral
09.2021 - 09.2022
- Assisted with client retention by providing high-quality support and contributing recommendations for improving Cerebral services.
- Provided ongoing case management to patients to implement appropriate treatment plans, adhere to quality models, and maximize utilization of services needed to achieve optimal outcomes.
- Managed over 70 client messages per day leading to positive Trustpilot reviews for Cerebral
Front Desk Representative/Supervisor
Barry's Burlingame
07.2019 - 03.2020
- Maintained studio/client relations by handling membership data and sales helping the studio to complete its day to day operations.
- Arranged special accommodations for clients to maintain optimal satisfaction.
- Booked/coordinate reservations for clients while possessing an executive/professional presence.
Education
Bachelor of Arts - Psychology
University of Nevada Las Vegas
Las Vegas, NV2019
Associate of Arts - Psychology
Skyline College
San Bruno, CA2017
High School Diploma -
South San Francisco High School
South San Francisco 06.2012
Skills
- Time Management
- Operating Systems
- Analytical and Critical Thinking
- Attention to Detail
Websites
Hobbies
- Professional NBA Dancer for the Golden State Warriors
Timeline
Senior Care Coordinator
Henry Meds
01.2023 - Current
Barback/Restaurant Busser
Hearthstone Kitchen And Cellar- Clique Hospitality
04.2022 - 01.2023
Client Coordinator
Cerebral
09.2021 - 09.2022
Front Desk Representative/Supervisor
Barry's Burlingame
07.2019 - 03.2020
Bachelor of Arts - Psychology
University of Nevada Las Vegas
Associate of Arts - Psychology
Skyline College
High School Diploma -
South San Francisco High School
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