Kei Yin Fung
Daly City,CA
Summary
Dedicated professional with strong customer service skills and a focus on accuracy and efficiency. Experienced in managing high-volume transactions while ensuring positive customer experiences.
Overview
5
5
years of professional experience
Work History
Counter Helper
Panda Express
San Francisco, California
03.2024 - Current
- Greet customers and accurately take in-person and online orders in a high-volume environment
- Process cash and card transactions with strong attention to accuracy
- Collaborate closely with kitchen and front-line team members to ensure timely order fulfillment
- Maintain cleanliness and organization of service area according to company standards
- Handle customer concerns professionally to ensure positive dining experiences
- Support team members during peak hours to meet performance and service goals
Team Member
Jolibee
Daly City, California
04.2022 - 10.2022
- Operated register for lobby and drive-through transactions
- Delivered high-quality customer service in a fast-paced setting
- Managed cash handling and maintained transaction accuracy
- Worked collaboratively with team members to maintain efficiency
Seasonal Worker
Target
Daly City, California
08.2021 - 11.2021
- Maintained inventory accuracy and restocked merchandise
- Organized product displays according to company standards
- Assisted team members to improve workflow efficiency
Education
High School Diploma -
Jefferson High School
Daly City05.2022
Bachelor of Science - Accounting
San Francisco State University
San Francisco, CASkills
- Financial statement preparation
- Microsoft Excel (pivot tables, formulas, data organization)
- Microsoft Office Suite (Word, PowerPoint)
- Google Workspace
- Team collaboration
- Attention to detail
- Time management
- Communication skills
Languages
English
Professional
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Professional
Timeline
Counter Helper
Panda Express
03.2024 - Current
Team Member
Jolibee
04.2022 - 10.2022
Seasonal Worker
Target
08.2021 - 11.2021
High School Diploma -
Jefferson High School
Bachelor of Science - Accounting
San Francisco State University