Open To Work
Keiyondra Smith
Winter Haven,FL
Work Preference
Summary
Accomplished inventory management specialist with extensive experience optimizing order fulfillment and enhancing customer relations. Proven track record of maintaining safety standards, adapting to changes in fast-paced retail environments. Adept at training and leading teams to achieve operational goals. Recognized for exceptional customer service, and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Stocking Associate
Wal-Mart Supercenter
Winter Haven, Florida
01.2024 - 01.2026
- Enhanced inventory retrieval and restocking by streamlining organizational processes.
- Guided customers effectively by assisting with product location and inquiries, enhancing their shopping experience.
- Executed safe equipment operation to facilitate merchandise transport across the store.
- Ensured precise product pricing and tagging, maintaining inventory accuracy on shelves.
- Addressed customer concerns within established guidelines, ensuring satisfaction, and repeat business.
GM Associate
Walmart Supercenter
Winter Haven, Florida
03.2022 - 01.2024
- Ensured accurate information delivery, assisting customers in finding suitable products.
- Maintained open dialogue with management regarding customer concerns and feedback.
- Operated POS system in compliance, providing precise records to management.
- Upheld cleanliness and safety standards across multiple departments.
Team Lead
Walmart Supercenter
Winter Haven, Florida
03.2020 - 03.2022
- Trained and mentored team members in customer service best practices to enhance performance.
- Supervised daily sales floor operations and managed inventory effectively.
- Coordinated staff schedules to guarantee adequate coverage during peak hours.
- Delegated tasks to team members, optimizing overall group productivity.
- Maintained clean, organized work areas, prioritizing safety and efficiency.
Personal Shopper
Walmart Supercenter
Winter Haven, Florida
07.2018 - 03.2020
- Streamlined order fulfillment by utilizing Walmart's shopping app for efficiency.
- Ensured efficient product retrieval through team collaboration and effective communication.
- Conducted training for new staff on policies, procedures, and service excellence.
- Recommended comparable products when items were out of stock to enhance customer experience.
- Updated system stock information by scanning items during shelf retrieval.
- Cultivated positive relationships with grocery store personnel through professionalism and friendliness.
Department Manager
Walmart Supercenter
Winter Haven, Florida
05.2017 - 07.2018
- Coordinated restocking efforts while managing inventory levels for optimal product availability.
- Conducted performance evaluations regularly to support employee development initiatives.
- Promptly resolved customer complaints to uphold positive client relationships.
- Managed shift overstock and implemented effective inventory control measures.
- Provided coaching and training to new staff members on departmental protocols.
- Prepared weekly schedules to verify compliance with fiscal guidelines for floor coverage.
Sporting Goods Sales Associate
Walmart Supercenter
Winter Haven, FL
07.2016 - 05.2017
- Processed transactions accurately using point-of-sale system.
- Resolved customer inquiries and concerns promptly and professionally.
- Organized inventory shelves and racks to maintain a neat store appearance.
- Investigated inventory system to check for specific items or specialty products.
- Prevented shoplifting by quickly identifying suspicious individuals and notifying security staff.
- Pushed, lifted, and pulled bins weighing many pounds using proper techniques to avoid injury and item damage.
Food and Consumables Associate
Walmart Supercenter
Winter Haven, FL
07.2015 - 07.2016
- Managed inventory levels for consumables to ensure product availability.
- Organized and stocked shelves to enhance product visibility and accessibility.
- Monitored expiration dates and removed outdated items from the shelves promptly.
- Loaded, unloaded, and stocked shelves with merchandise.
- Provided exceptional customer service by addressing individual needs promptly and professionally.
Customer Service Cashier
Walmart Supercenter
Winter Haven, FL
10.2013 - 07.2015
- Maintained accurate cash drawer throughout shifts to ensure financial integrity.
- Processed credit card and cash payments for customer orders efficiently.
- Handled returns and exchanges, adhering strictly to store policy.
- Assisted customers with product inquiries and guided store navigation.
- Answered incoming calls regarding product availability and store locations.
- Collaborated with co-workers on various tasks to enhance operational efficiency.
Front End Cashier
Walmart Supercenter
Winter Haven, FL
11.2010 - 10.2013
- Maintained cleanliness and organization of checkout area.
- Assisted customers with product inquiries and store navigation.
- Trained new cashiers on procedures and customer service skills.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Packed and bagged products according to customer preferences.
- Kept register terminal area and store clean and orderly.
- Ensured that all checkout areas were adequately stocked with bags, paper rolls and other supplies.
Education
Medical Assisting Program
Everest College
Lakeland01-2009
GED -
TechBridge Program
Winter Haven10-2005
Skills
- Team Leadership
- Customer Service Excellence
- Retail Operations
- Conflict Resolution
- Training and Development
- Loss Prevention Awareness
- Inventory Management
- Reliability and punctuality
- Returns and Exchanges
- Strong work ethic
- Point-of-Sale System Operations
Timeline
Stocking Associate
Wal-Mart Supercenter
01.2024 - 01.2026
GM Associate
Walmart Supercenter
03.2022 - 01.2024
Team Lead
Walmart Supercenter
03.2020 - 03.2022
Personal Shopper
Walmart Supercenter
07.2018 - 03.2020
Department Manager
Walmart Supercenter
05.2017 - 07.2018
Sporting Goods Sales Associate
Walmart Supercenter
07.2016 - 05.2017
Food and Consumables Associate
Walmart Supercenter
07.2015 - 07.2016
Customer Service Cashier
Walmart Supercenter
10.2013 - 07.2015
Front End Cashier
Walmart Supercenter
11.2010 - 10.2013
Medical Assisting Program
Everest College
GED -
TechBridge Program