Summary
Overview
Work History
Education
Skills
Timeline
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Keizer Waterman

Keizer Waterman

New York,NY

Summary

Results-oriented individual with proven initiative, integrity, and analytical decision-making ability. I have earned high regard for accuracy and paying close attention to details. Capable of communicating above average both verbally and in writing with all levels of management and clients. As I have worked in a fast-paced work environment. I have been characterized by others as goal-oriented, high-energy, and disciplined with a strong comprehension of any task given to me.

Diligent [Desired Position] with comprehensive background in streamlining operations and leading cross-functional teams. Proven ability to optimize processes and drive efficiency, resulting in significant improvements in productivity. Demonstrated expertise in strategic planning and project management.

Overview

20
20
years of professional experience

Work History

Senior Operations Lead

Apple Retail INC
09.2019 - 12.2024
  • Complete inventory receiving, counting, returning, and running tasks, in compliance with Retail Inventory processes
  • Use communication and training resources to keep up to date with inventory process changes
  • Assisted in recruiting, hiring and training of team members.
  • Participate in daily store and remote space physical inspections and audits
  • Established a culture of continuous improvement by regularly reviewing operations, identifying areas for optimization, and implementing necessary changes.
  • Complete daily work-order management tasks
  • Coordinate any on-site repair, maintenance, or other service works with store teams and Apple Preservation to minimize disruption to store operations
  • Supports in monitoring and resolving IS&T tickets in a timely fashion
  • Elevated employee engagement levels by fostering a collaborative work environment; conducted regular team-building activities that boosted morale and increased retention rates.
  • Execute store supply ordering
  • Coordinates, maintains, and archives store files excluding employee files
  • Perform other operational or administrative duties as assigned
  • Managed cross-functional teams for timely project completion and delivery of high-quality results.
  • Championed environmental sustainability initiatives within the organization; managed waste reduction efforts and optimized energy consumption to minimize the company''s carbon footprint.
  • Reduced operational costs with meticulous budget planning and resource allocation.
  • Implemented quality control measures across various operations to ensure compliance with industry regulations and maintain high service standards.

Senior Operations Specialist

Apple Retail INC
08.2015 - 09.2019
  • Contributes to overall success in all store operations (Product Zone, Backstage, Business, and Genius Bar)
  • Consistently creates and builds new business owners of products and services
  • Facilitated Apple Business Sessions when appropriate to elevate new business relationships
  • Actively partner with Business Experts and staff to drive and build business Today at Apple Sessions
  • Inspire and educate peers of best practices regarding Apple business team services and benefits
  • Improved operational efficiency by streamlining processes and implementing best practices.
  • Led performance management efforts within the operations team, setting expectations, providing feedback, and facilitating professional development opportunities for staff members.
  • Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
  • Conducted surprise cash audits, fraud monitoring, and operations surveillance.
  • Enhanced customer satisfaction through the implementation of service improvement initiatives and quality control measures.
  • Educated staff on organizational mission and goals to help employees achieve success.

District Training Store Manager

Starbucks Coffee Retail
07.2004 - 11.2014
  • Food Safety Certified and Coffee Master Certified
  • Organize stock areas and set new par levels for Starbucks Food Platform
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Championed a culture of continuous improvement, encouraging employees to actively seek ways to enhance customer experiences and drive store success.
  • Perform annual employee reviews and provide constructive feedback on performance for professional goals
  • Promoted from Store Manager to District Training Store Manager based on exceptional leadership skills and proven results in driving store success.
  • Support Licensed Stores through new coffee concept initiative by training existing and new employees on Clover
  • Mentored and developed future leaders within the company through targeted coaching sessions, fostering career advancement opportunities.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Led new store openings, overseeing staffing, training, inventory management, and ensuring smooth transitions for customers and employees alike.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Improved customer satisfaction by ensuring all employees received consistent, high-quality training on products and services.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Served as liaison between corporate headquarters and district stores, effectively communicating updates regarding policy changes or company initiatives affecting daily operations.
  • Collaborated with Human Resources to develop effective recruitment strategies, attracting top talent for open positions across the district.
  • Facilitated ongoing professional development opportunities for staff members, keeping them informed of the latest industry trends and best practices in retail management.
  • Reduced employee turnover by creating a supportive work environment focused on growth and development opportunities.

Michele Watch Brand Manager

Bloomingdales
12.2006 - 11.2011
  • Maintained a Michele Watch clientele book, 2 million yearly in revenue
  • Supported Michele Watch brand with seasonal trunk shows
  • Coached and educated Bloomingdales employees on Michele Watch brand and history
  • Supported and trained watch selling standards to new Bloomingdale's employees
  • Maintained and organized inventory with the best core selection Michele Watch brand represents
  • Received Golden “B” Award - Bloomingdales Highest Honor - October 2009

Education

Diploma - Business Management

Jamaica High School
Jamaica, NY

Skills

  • Customer and Quality Management
  • Strategic Planning
  • Training and Team Leadership
  • Employee Training
  • Process Improvement
  • Project Management
  • Time Management
  • Records Management
  • Account Reconciliation
  • Microsoft suite
  • G-suite
  • MacOS/IOS Suite
  • Apple/Various POS systems
  • Operational excellence
  • Safety management
  • Organizational development
  • Environmental management
  • Effective communication
  • Team Training
  • Scheduling coordination
  • Human resources
  • Time management
  • Problem-solving
  • Team collaboration
  • Scheduling
  • Hiring and onboarding
  • Business leadership
  • Recruitment and hiring
  • Excellent communication
  • Reliability

Timeline

Senior Operations Lead

Apple Retail INC
09.2019 - 12.2024

Senior Operations Specialist

Apple Retail INC
08.2015 - 09.2019

Michele Watch Brand Manager

Bloomingdales
12.2006 - 11.2011

District Training Store Manager

Starbucks Coffee Retail
07.2004 - 11.2014

Diploma - Business Management

Jamaica High School

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Keizer Waterman