Kejsi Baka
Arlington Heights,IL
Summary
Driven early career professional with a passion for creating meaningful strategies to improve internal company culture. Excited for the opportunity to offer support in the implementation of positive changes for management and employee alike.
Overview
13
13
years of professional experience
Work History
Patient Access Representative II
Northwest Community Hospital
02.2022 - Current
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the surgical registration process.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Medical Office Receptionist - Medical Group
Northwest Community Office
12.2020 - 02.2022
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
Tutor
08.2010 - 06.2012
- Utilized various assessment tools to evaluate student progress and adjust instruction accordingly for optimal results.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
Education
Bachelor of Science in Human Resource Management -
DeVry University
01.2020
Associates of Arts -
William Rainey Harper College
01.2016
Skills
- Administrative and Operations Support
- Performance and Growth Management
- Effective Problem Solving
- Strategic and Critical Thinking
- HIPAA Compliance
- Work Quality Evaluation
- Statistical Data Management
- Computer Proficiency
- Adaptability
- HRIS
- Training Coordination
Personal Information
Title: Patients Access Specialist I I
Timeline
Patient Access Representative II
Northwest Community Hospital
02.2022 - Current
Medical Office Receptionist - Medical Group
Northwest Community Office
12.2020 - 02.2022
Tutor
08.2010 - 06.2012
Bachelor of Science in Human Resource Management -
DeVry University
Associates of Arts -
William Rainey Harper College
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