KeJuan Winfield
Atlanta,GA
Summary
Knowledgeable Massage Therapist with 10 plus years of experience offering professional massage treatments to relieve muscle discomfort and aid relaxation. Practiced in wide-ranging massage techniques and methods. Service-minded, patient and flexible in challenging environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Brand Ambassador
Golden Hour Aesthetics
05.2025 - Current
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Massage Therapist
Soulful Touch
03.2015 - Current
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
Hilton Online Customer Service Rep
Hilton
02.2019 - 03.2020
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Answered live online chats to give quick answers and solve problems faster.
- Generated reports and tracked customer service metrics on daily basis.
- Helped customers navigate website to order [Product or Service] online for added convenience and access to larger inventory.
Sales Associate
GNC
06.2017 - 06.2018
- Managing incoming calls and customer service inquiries.
- Identify and assess customers' needs to achieve satisfaction with recommendations and suggestions.
- Comprehensive knowledge of sales techniques and best business practices.
- Increased sales by 30% over 6 months
Assistant Manager
Family Dollar
06.2010 - 02.2014
- Managing incoming calls and customer service inquiries.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Developing store strategies to raise customers’ pool, expand store traffic and optimize profitability.
- Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
Education
High School Diploma - Technical Prep
South Cobb High School
Atlanta, GA01.2009
Bachelor’s Degree - Audio Production
Art Institute of Atlanta
Atlanta, GASkills
- MS Windows proficient
- Customer service
- Multi-line phone talent
- Excel proficient
- Exceptional communication skills
- Issue resolution
- Client service
Certification
- LMT - Licensed Massage Therapist
- CMT - Certified Massage Therapist
Languages
English
Native or Bilingual
Timeline
Brand Ambassador
Golden Hour Aesthetics
05.2025 - Current
Hilton Online Customer Service Rep
Hilton
02.2019 - 03.2020
Sales Associate
GNC
06.2017 - 06.2018
Massage Therapist
Soulful Touch
03.2015 - Current
Assistant Manager
Family Dollar
06.2010 - 02.2014
Bachelor’s Degree - Audio Production
Art Institute of Atlanta
High School Diploma - Technical Prep
South Cobb High School
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