Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kekoa Ryan

Waianae

Summary

Compassionate and dedicated professional with a strong work ethic, experienced at Wilson Homecare as a Home Health Aide. Proven ability to enhance patient well-being through attentive care and effective communication. Skilled in multitasking and complaint handling, fostering positive relationships that improve customer experiences and promote loyalty.

Positive and upbeat with strong interpersonal skills, capable of providing exceptional customer service and fostering welcoming environment. Possesses foundational knowledge of customer service principles and effective communication techniques, with solid skills in handling inquiries and resolving issues. Aims to enhance customer satisfaction and contribute to positive team dynamic.

Overview

1
1
year of professional experience

Work History

Home Health Aide

Wilson Homecare
02.2024 - 06.2024
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.

Front End Customer Service Associate

Waianae Store
08.2024 - Current
  • Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
  • Managed returns and exchanges, maintaining professionalism while adhering to company policies.
  • Participated in special events or sales promotions within the store, supporting marketing efforts aimed at driving revenue growth.
  • Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly.
  • Developed strong relationships with customers through active listening, empathy, and understanding their needs.
  • Positively impacted employee morale by mentoring newer staff members on company values and expectations regarding customer service excellence.
  • Built rapport with regular customers, fostering loyalty through personalized service experiences.

Education

High School Diploma -

SIATECH
Perris, CA

Skills

  • Strong work ethic
  • Patience and resilience
  • Customer relationship building
  • Complaint handling
  • Professional appearance
  • Customer experience management
  • Data entry
  • Data entry proficiency
  • Schedule coordination
  • Strong interpersonal skills
  • Teamwork and collaboration
  • Problem-solving skills
  • Multitasking
  • Calm and professional under pressure

Timeline

Front End Customer Service Associate

Waianae Store
08.2024 - Current

Home Health Aide

Wilson Homecare
02.2024 - 06.2024

High School Diploma -

SIATECH

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