Kassie Lunderville
Peterborough,NH
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Deputy Chief of Administration
Southwestern NH District Fire Mutual Aid
05.2009 - Current
- Supervised activities and duty assignments of an average of 25 staff members across 3 different divisions.
- Identified growth opportunities to expand additional divisions.
- Coordinated and communication effectively with Fire Chiefs and other fire officers throughout the 78 department system.
- Developed, maintained and identified opportunities for improving quality of services.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Updated reports, managed accounts, and generated reports for company database.
- Met department budgets by monitoring and reporting on office expenses.
- Interviewed, recruited and onboarded new staff for high-performing teams.
- Verified customer information for orderly, up-to-date online systems.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Organized and updated databases, records and other information resources.
- Optimized organizational systems for payment collections, invoicing, AR, and recordkeeping.
- Coordinated office events, seminars and meetings for staff and clients.
- Negotiated and executed contracts on behalf of department.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for an average of 30 employees.
- Completed retirement reporting and other required reports in accordance with deadlines and rules/regulations.
EMT-A
Diluzio Ambulance Service
02.2011 - 03.2015
- Controlled wounds and injuries en-route to hospitals, prepped patients for advanced treatments, or maintained conditions pre-arrival.
- Collaborated with medical professionals to communicate patient needs accurately and quickly using hospital and medical codes.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Triaged patients in emergencies based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Maintained levelheadedness and efficiency in high-pressure situations, prioritizing tasks to save lives and provide medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Observed patient behavior to report changes to medical personnel.
- Handled patient transfers from one medical facility to another.
- Responded to 911 calls for medical emergencies.
- Trained new EMTs on proper protocols and procedures.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Collaborated with medical doctors and other healthcare professionals.
- Followed all safety protocols and took necessary precautions while providing care.
Education
Bachelor of Science - Biology
Keene State College
Keene2008
Minor - Management
Keene State College
Keene2008
Skills
- Invoice management
- Payment processing
- Debt collection
- Strong ethics
- Microsoft office and QuickBooks proficiency
- Teamwork and collaboration
- Multitasking and task prioritization
- Problem-solving and strategic thinking
- Recordkeeping and documentation
- Customer service and professionalism
- Attention to detail
- Effective communication
- Adaptability and flexibility
Certification
- Primex Supervisors' Academy Training - 5/15/2018
Timeline
EMT-A
Diluzio Ambulance Service
02.2011 - 03.2015
Deputy Chief of Administration
Southwestern NH District Fire Mutual Aid
05.2009 - Current
Bachelor of Science - Biology
Keene State College
Minor - Management
Keene State College
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