Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kela Locks

Houston,TX

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

11
11
years of professional experience

Work History

Shift Manager

Starbucks
05.2021 - 04.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Supervisor

Peets Coffee And Tea, & Santoro Coffee
01.2018 - 03.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.

Guest Service Representative

Hilton
09.2015 - 06.2019
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.

Sales Associate

Ross Dress For Less
10.2014 - 09.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Courtesy Clerk

Kroger
11.2012 - 10.2014
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.

Education

Willow Ridge Hs
Houston, TX
05.2007

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training

Timeline

Shift Manager

Starbucks
05.2021 - 04.2024

Supervisor

Peets Coffee And Tea, & Santoro Coffee
01.2018 - 03.2020

Guest Service Representative

Hilton
09.2015 - 06.2019

Sales Associate

Ross Dress For Less
10.2014 - 09.2015

Courtesy Clerk

Kroger
11.2012 - 10.2014

Willow Ridge Hs

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Kela Locks