Kelaiah Clark
San Diego,CA
Summary
I am a Military spouse
Dependable and detailed oriented with accounting and auditing professional skills
work well under pressure successful in meeting deadlines . Organized and focused with
excellent communication Familiar with developing and implementing healthcare programs that enhance community health through improved outreach and service offerings. Skilled in developing treatment plans, educating patients and prescribing medications to address root causes and overt symptoms. Conversational skills in . Well-qualified with solid background focused on evaluating patients and making accurate diagnoses to help patients reduce symptoms, improve quality of life and resolve problems. Knowledgeable about systemic, internal disorders such as hypertension, diabetes and GI concerns. Looking to bring years of experience to challenging new role. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
19
19
years of professional experience
Work History
PSR/ Internal Medicine
Palomar Health Medical Group
San Diego, CA
04.2024 - Current
- Assisted with the completion of medical forms and records.
- Verified insurance information, collected payments, and scheduled appointments.
- Provided customer service by answering patient questions and addressing concerns.
- Greeted patients upon arrival and directed them to the appropriate area.
- Maintained a clean and organized reception area.
- Answered incoming calls in a professional manner.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Sorted and distributed incoming mail daily.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Reviewed patient accounts for accuracy on a regular basis.
- Assisted with scheduling follow-up appointments according to provider availability.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Adhered to HIPAA regulations when handling confidential patient information.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Maintained accurate records of services provided during each visit or procedure.
- Scheduled patient appointments and procedures.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Documented and managed patient information in computer system.
- Answered patient questions and fielded complaints to resolve issues.
- Registered patients by verifying records to update computer system and patient charts.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Obtained proper authorization and identification to release confidential medical records.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Ran credit card batches and balanced deposits on daily basis.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Utilized technology and specialized software to maximize productivity.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Referred patients to appropriate professionals and services.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
Home Childcare Provider
Little Angels Daycare Facility
San Diego, Ca
01.2006 - 08.2024
- Provide a safe, nurturing and stimulating environment for the children in my care.
- Ensure that all safety and hygiene standards are met at all times.
- Plan and prepare meals, snacks, activities and outings appropriate to the age of the children.
- Organize indoor and outdoor play activities to stimulate physical and mental development.
- Carry out daily routines including feeding, bathing and changing diapers of infants.
- Encourage language development through storytelling, reading books and playing games with the children.
- Monitor each child's progress and discuss any issues with parents or guardians as necessary.
- Maintain records such as daily logs, incident reports or health information about each child in my care.
- Teach basic educational skills such as counting, shapes, colors to preschoolers.
- Assist school-aged children with homework assignments when needed.
- Supervise outdoor activities such as walks or playground visits ensuring safety at all times.
- Arrange field trips to local parks or other places of interest for learning purposes.
- Handle emergencies according to established policies and procedures.
- Develop positive relationships with parents by communicating regularly regarding their child's well-being and development progress.
- Keep up to date on current childcare practices by attending workshops or seminars when available.
- Work collaboratively with other home childcare providers in order to provide quality services.
- Administer medications according to parental instructions if needed.
- Participate in community events related to early childhood education.
- Incorporate music into daily activities to promote creativity among the children.
- Enforce discipline methods consistent with parents' guidelines while providing guidance on proper behavior.
- Clean toys, equipment and areas used by the children on a regular basis.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Employed positive guidance strategies to encourage children and improve behavior.
- Enforced rules to teach good manners and maintain safe environment.
- Balanced schedules to promote optimal rest, play and educational periods.
- Secured indoor and outdoor premises to protect children.
- Communicated with parents about daily activities and any concerning behaviors.
- Developed and implemented lesson plans and activities for children of various ages.
- Recorded child behavior, food and medication information for supervisors.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
Scheduling Coordinator
Valley Radiology
Poway, CA
02.2023 - 06.2024
- Created and maintained employee schedules to ensure adequate staffing levels.
- Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
- Coordinated with department managers to adjust employee schedules as needed.
- Provided support in resolving scheduling conflicts between employees.
- Monitored changes in labor needs to ensure compliance with relevant laws and regulations.
- Conducted regular reviews of existing scheduling policies and procedures to identify areas for improvement.
- Generated reports on attendance records, leave balances, overtime hours, and other related metrics for management review.
- Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
- Resolved customer inquiries regarding schedule changes or availability of services and products.
Welcom Center/Medical Scheduler
Rady Children's Hospital Of San Diego
San Diego, Ca
01.2022 - 01.2023
- Created and maintained patient medical records, ensuring accuracy and compliance with regulations.
- Processed incoming referrals for new patients, verifying insurance information and scheduling appointments accordingly.
- Coordinated and scheduled complex procedures such as surgery, tests, physicals and follow-up visits.
- Provided support to physicians in the form of appointment scheduling, answering phones, verifying insurance coverage and handling other administrative duties as needed.
- Assisted patients with billing inquiries, resolving any issues quickly and efficiently.
- Maintained a high level of customer service when interacting with patients over the phone or in person.
- Performed clerical tasks such as filing paperwork, entering data into computer systems and managing electronic health records.
- Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
- Organized patient charts according to established protocols to ensure accurate medical records were kept on file.
- Verified insurance eligibility for each patient prior to their appointment date.
- Managed all aspects of patient scheduling including cancellations and rescheduling requests due to illness or emergency situations.
- Resolved conflicts between staff members regarding appointment times or availability of services.
- Greeted visitors upon arrival at clinic reception area; provided directions and general assistance where needed.
- Responded promptly to emails from patients seeking information about their appointments or other related topics.
- Ensured that all necessary documents were completed correctly prior to patient's appointment date.
- Updated physician schedules on a daily basis based on changes made by providers throughout the day.
- Trained new employees on proper procedures for scheduling appointments and entering data into EHR system.
- Provided feedback on areas needing improvement within office operations in order to increase efficiency.
- Reconciled payment discrepancies between insurance companies and healthcare provider invoices.
- Monitored wait times for appointments in order to reduce delays in patient care delivery.
- Assisted patients with canceling and rescheduling appointments.
- Followed up with patients and confirmed appointments.
- Coordinated appointments with customers and staff members according to availability.
- Instructed patients regarding how to prepare for appointments.
- Adjusted appointments according to priority and tracked appointment durations.
- Answered phone calls and took messages for staff members.
- Filed appointment documents and organized clerical supplies.
- Greeted patients and guests upon entering lobby areas.
- Updated patient information in databases and adhered to confidentiality requirements.
- Prevented double bookings and set aside appropriate time in between appointments.
- Evaluated medical insurance details and informed patients of uncovered fees.
- Reviewed insurance information with patients and processed copays.
- Informed patients regarding needed medical tests and procedures.
- Processed payments and updated accounts to reflect balance changes.
- Routed calls and correspondence to appropriate medical staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled and confirmed patient appointments and consultations.
Education
High School Diploma -
Morse High
San Diego, CA06-2005
Some College (No Degree) - Medicine
Southwestern College
Chula Vista, CASkills
- Clinical Documentation
- Quality Improvement
- Teamwork and Cooperation
- Quality improvement initiatives
- Patient-centered care
- Continuous professional development
- Critical thinking abilities
- Team Collaboration
- Continuous Improvement
- Attention to Detail
- Relationship Building
- Interpersonal Skills
- Task Prioritization
- Decision-Making
Affiliations
- Helping in my community by doing a lot of community service
Accomplishments
- won award for my customer service skills (Reviews from patients / customers)
Timeline
PSR/ Internal Medicine
Palomar Health Medical Group
04.2024 - Current
Scheduling Coordinator
Valley Radiology
02.2023 - 06.2024
Welcom Center/Medical Scheduler
Rady Children's Hospital Of San Diego
01.2022 - 01.2023
Home Childcare Provider
Little Angels Daycare Facility
01.2006 - 08.2024
High School Diploma -
Morse High
Some College (No Degree) - Medicine
Southwestern College
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