Summary
Work History
Education
Skills
Timeline
Generic

Kelaiah Trent

Killeen

Summary

Dynamic customer service professional with extensive experience at Teleperformance, excelling in conflict resolution and cash management. Proven track record of enhancing customer satisfaction through effective communication and teamwork. Recognized for training new staff and streamlining processes, ensuring operational efficiency and a positive client experience.

Work History

Cashier

McDonald’s
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of work area to enhance operational efficiency.
  • Assisted in training new cashiers on register operations and customer service protocols.
  • Handled cash management responsibilities, including daily revenue reconciliation and secure deposits.

Server

Mas Place
  • Provided exceptional customer service, ensuring a positive dining experience for guests.
  • Accurately processed orders and managed transactions using point-of-sale systems.
  • Collaborated with kitchen staff to deliver timely food service and maintain quality standards.
  • Maintained cleanliness and organization of dining areas to enhance guest satisfaction.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Bartender

Billy Bob Burgers
  • Prepared and served a variety of beverages, ensuring customer satisfaction and timely service.
  • Handled cash transactions accurately, ensuring precise end-of-shift cash reconciliation.
  • Trained new bartenders on techniques and operational procedures, fostering team cohesion and skill development.

Healthcare Customer Service Representative

Teleperformance
  • Assisted customers with inquiries regarding healthcare services and benefits, ensuring clear communication.
  • Resolved complex issues, maintaining high customer satisfaction through effective problem-solving techniques.
  • Utilized CRM systems to track interactions and manage customer accounts efficiently.
  • Educated clients on available resources, fostering informed decision-making regarding their healthcare options.

Customer Service Representative

Support Services Group
  • Assisted customers with inquiries, providing accurate information and timely resolutions.
  • Utilized customer relationship management software to track interactions and manage follow-ups.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction rates.
  • Adapted quickly to evolving product knowledge, ensuring consistent support for diverse customer queries.

Data Entry Clerk

Wheel of Fortune
  • Entered large volumes of data with high accuracy and attention to detail.
  • Processed and verified transaction records in compliance with company standards.
  • Assisted in maintaining organized databases for efficient information retrieval.
  • Utilized Excel for data management and reporting on operational metrics.

Healthcare Customer Service Representative

Teleperformace
  • Collaborated with cross-functional teams to streamline processes and enhance service delivery quality.
  • Monitored call metrics to identify trends, contributing to strategies for improved customer engagement.
  • Provided training support for new hires, promoting adherence to best practices in customer service protocols.
  • Implemented feedback mechanisms to gather client insights, driving continuous improvement initiatives within the team.

Healthcare Customer Service Representative

TTEC

Education

High School Diploma -

Penn Foster Career School
Scranton, PA

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Cash management
  • Cash handling expertise
  • Payment processing
  • Conflict resolution
  • Issue resolution

Timeline

Cashier

McDonald’s

Server

Mas Place

Bartender

Billy Bob Burgers

Healthcare Customer Service Representative

Teleperformance

Customer Service Representative

Support Services Group

Data Entry Clerk

Wheel of Fortune

Healthcare Customer Service Representative

Teleperformace

Healthcare Customer Service Representative

TTEC

High School Diploma -

Penn Foster Career School

Similar Profiles

CREATE PROFILE
Kelaiah Trent