Keland Johnston
Houston
Summary
Organized and detail-oriented individual dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Catastrophe Claims Adjuster
Travelers Insurance
06.2019 - Current
- Evaluated insurance policies and analyzed damages to determine coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Established relationships with clients and agents to foster timely claims resolution.
- Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs.
Claims Specialist II
National Flood Servies
10.2018 - 06.2019
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Negotiated withinvolved parties to arrange settlements for maximum results.
Loss Prevention & Safety Manager
Lowes Home Improvment
06.2018 - 10.2018
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Monitored paperwork procedures to prevent error-related losses.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Collaborated with law enforcement to report crime and suspicious activity.
Personal Banker
U.S. Bank
09.2016 - 06.2018
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
Assistant General Manager
Travel Centers Of America
01.2014 - 09.2016
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
Education
Bachelor of Science - Criminal Justice
University of Central Missouri
Warrensburg, MO05.2017
Skills
- Risk Assessment
- Claims Processing
- Strong Interpersonal and Communication Skills
- Interpersonal Skills
- Detailed Oriented
- Advanced Oral and Written Communication Skills
Certification
- Licensed Remote Pilot
- Texas All-Lines Adjuster License
Timeline
Catastrophe Claims Adjuster
Travelers Insurance
06.2019 - Current
Claims Specialist II
National Flood Servies
10.2018 - 06.2019
Loss Prevention & Safety Manager
Lowes Home Improvment
06.2018 - 10.2018
Personal Banker
U.S. Bank
09.2016 - 06.2018
Assistant General Manager
Travel Centers Of America
01.2014 - 09.2016
Bachelor of Science - Criminal Justice
University of Central Missouri
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