Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Kelani Capistrano

Aliso Viejo,CA
Kelani Capistrano

Summary

Detail-oriented and knowledgeable Medical Office Manager with 14 years of extensive experience at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Highly dependable, ethical and reliable leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

14
years of professional experience
2
Certification

Work History

DR SHEHRYAR MAHMOOD MD

Medical Office Supervisor
06.2009 - 05.2023

Job overview

  • Scheduled, rescheduled, and cancelled appointments for Internal Medicine patients.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Reviewed and sent medical records to other physicians upon request.
  • Pulled charts and prepared for doctor's assessment.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Trained all new employees on records management system.
  • Oversaw office records and maintained strict document control.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
  • Coordinated luncheons with Pharmaceutical Representatives.
  • Aided with prescription refill requests.
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria.
  • Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
  • Devised appointment guidelines and schedules for 25 appointments each day.
  • Transcribed 100 medical records per week into EMR system Practice Fusion.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Completed bi-weekly payroll for 5 employees using Quickbooks Intuit Payroll.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Assisted clients in locating resources that accepted various insurances.
  • Answered telephone calls to offer office information, and answer questions.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Built professional relationships with service providers.
  • Partnered with other departments to provide top-notch service to clients.
  • Scheduled appointments with specialists on behalf of clients.
  • Notified and reminded clients of appointments.
  • Coordinated with patients to find cost-effective options for services.
  • Entered patient's data using NAMMNET and ALPHA CARE (IEHP) patient portal to document referrals and results.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented vital signs and health history for patients in clinic setting.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Coordinated luncheons with Pharmaceutical Representatives
  • Verified benefits and worked with insurance companies to obtain payments
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff

Education

GULF MEDICAL UNIVERSITY
UAE

Bachelor of Science from Medicine (Pre-Medicine)
03.2009

Skills

  • Quality Patient Care
  • Office Organization
  • Benefits Verifications
  • Proficient in EMR-Practice Fusion and Amazing Charts
  • Compassionate Communication
  • Customer Service
  • Patient Relations
  • MS OFFICE
  • Healthcare Coding
  • Medical Notes Transcription
  • Medical Knowledge of Anatomy/Physiology and Medical Terminology

Certification

  • Health/Life/Accident Agent License to sell Medicare
  • CPR/First Aid

Timeline

Medical Office Supervisor

DR SHEHRYAR MAHMOOD MD
06.2009 - 05.2023

GULF MEDICAL UNIVERSITY

Bachelor of Science from Medicine (Pre-Medicine)

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Kelani Capistrano