Kelby Alstad
Cohasset,MN
Summary
Detail-oriented professional with extensive experience in administrative support, customer service, and office management. Proficient in Microsoft Office and various database systems, with strong organizational and interpersonal skills. Seeking to leverage my expertise to contribute to the efficient operation of your organization.
Overview
9
9
years of professional experience
Work History
Property & Program Specialist
Itasca County HRA
11.2021 - Current
- Provided residents with exceptional customer service and fostered good resident relations
- Processed move-in, annual, and interim recertifications for rent assistance, ensuring accurate rent subsidy determination
- Prepared leasing documents and conducted leasing appointments, fully explaining documents and executing signatures
- Maintained current and past resident files and other records related to assigned rental housing programs
- Coordinated tenant turnover, including processing eviction actions and ensuring leasing schedules were met
- Conducted random reviews for quality control of assigned tenant files, ensuring completeness and accuracy
- Recommended and implemented programmatic procedures and policies to ensure compliance with federal, state, and HUD regulations
- Maintained in-depth knowledge of tenant/landlord laws
- Ensured accuracy and timeliness of work, including tenant follow-up, security deposits, required paperwork, and reports
- Reviewed and maintained the quality of correspondence and ongoing forms.
Human Resource Manager/ Activities Coordinator
Little Sand Group Home
01.2021 - 11.2021
- Researched, organized, executed, and documented all residents’ group activities
- Conducted exercise, healthy eating, cultural, and life-skills groups
- Assisted in weekly and annual event planning
- Managed employee initiation, orientation, and termination processes
- Initiated all background checks and maintained personnel files
- Assisted with scheduling employee evaluations and implementing a yearly training schedule
- Documented all in-service trainings
- Prepared documents for Board Meetings and communicated with board members
- Maintained all corporate records and documentation.
Studio Manager/ Fitness Instructor
Center Studio
01.2016 - 01.2020
- Trained clients in fitness, mobility, and flexibility, providing modifications for injuries/restrictions
- Communicated effectively with clients regarding appointments and scheduling changes
- Introduced clients to private training and managed their goals and fitness needs
- Utilized MindBody sales program for class sign-ups, private bookings, and payment collections
- Led multiple group fitness classes weekly and substituted for other instructors as needed
- Managed studio emails, social media marketing, and instructors’ schedules
- Organized and hosted studio-wide events
- Maintained studio cleanliness and restocked amenities.
Lead Front Desk Staff
Center Spa
01.2016 - 01.2020
- Greeted clients and connected them with their therapists upon arrival
- Managed phone and email communications, booking client appointments efficiently
- Used MindBody sales program for booking and payment collection
- Managed reception staff schedules and facilitated weekly meetings
- Created and maintained hard copy filing systems.
Education
Bachelor of Arts in Psychology -
NORTH DAKOTA STATE UNIVERSITY
FARGO, ND01.2013
General Course Study -
ST. NORBERT COLLEGE
DE PERE, WI01.2011
Skills
- Proficient in Microsoft Word, Excel, and Outlook
- Experience with MindBody, Housing Data Systems, Shofcorp, and Enterprise Income Verification databases
- Strong interpersonal and organizational skills
- Basic conversational skills in Spanish
- CPR and First Aid Certification
- STOTT Pilates Mat & Reformer Training
- Schwinn Indoor Cycling Certification
- Not A Number Trainer Certification
- HUD 4350 Handbook Training
Additionalinformation
- Strengths Finder Top Strengths: Restorative, Individualization, Harmony, Empathy, Deliberative
- Valid Minnesota driver’s license, car insurance, reliable car, clear driving record, no criminal record
Timeline
Property & Program Specialist
Itasca County HRA
11.2021 - Current
Human Resource Manager/ Activities Coordinator
Little Sand Group Home
01.2021 - 11.2021
Studio Manager/ Fitness Instructor
Center Studio
01.2016 - 01.2020
Lead Front Desk Staff
Center Spa
01.2016 - 01.2020
Bachelor of Arts in Psychology -
NORTH DAKOTA STATE UNIVERSITY
General Course Study -
ST. NORBERT COLLEGE
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