Kelby Geffers
Denver,CO
Summary
Experienced senior project manager with a proven track record in effectively managing client relationships and resolving issues. Skilled in overseeing multiple tasks and a team of employees simultaneously, ensuring seamless project execution. Committed to meticulous attention to detail and goal-oriented planning, consistently delivering successful outcomes.
Overview
11
11
years of professional experience
Work History
Senior Project Manager
Ice Rink Events
12.2018 - Current
- Managed our high-end client list; Howard Hughes Realty, Hines Real Estate, North American Properties, Disney, GID Development Group, etc.
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
- Developed and maintained project budgets to control costs and meet organizational and project goals.
- Ensured compliance with industry regulations by staying current on changes in legislation or guidelines relevant to projects'' scopes.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Oversaw development and implementation of training programs for junior project managers, building pipeline of future leaders.
- Analyzed project performance data to identify areas of improvement.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Managed budgets exceeding $1 million while effectively controlling costs through diligent financial oversight.
Front Desk Manager
Hilton Hotels and Resorts
03.2019 - 11.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Attended staff meetings and brought issues to attention of upper management.
- Optimized room inventory management, resulting in reduced overbooking occurrences.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed front desk maintenance of client records and lab data.
Leasing Manager
Residential Capital Management
02.2018 - 12.2018
- Created detailed reports on leasing activity, including vacancies, rental rates, expirations, and renewals.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Managed daily and weekly marketing and leasing plans.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
- Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining a smooth workflow within the office environment.
- Supervised leasing teams across multiple locations while maintaining overall operational efficiency at each site.
- Improved lease documentation processes, reducing errors and improving tenant onboarding experience.
- Analyzed competitor offerings and market trends to adjust leasing strategies, ensuring competitive edge.
Operations Manager
Ice Rink Events
10.2015 - 01.2018
- Empowered employees by coordinating necessary resources to effectively handle needs and achieve objectives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Maintenance Technician
Scope Arena/ Chilled Ponds Sports Complex
03.2014 - 05.2016
- Operated and maintained ice resurfacer equipment.
- Kept maintenance logs up to date on ice resurfacer.
- Maintained refrigeration plant to include addition of materials (brine, refrigeration oil.)
- Performed minor maintenance to equipment and machinery of ice arena.
- Set up and removed dasher boards and glass.
- Assisted in measuring and laying out ice installation.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Prep Cook
Wickers Crab Pot
03.2014 - 10.2015
Education
Bachelor of Science (B.S.) - Biology - Biological And Physical Sciences
Old Dominion University
Norfolk, VASkills
- Project Planning
- Client Relationship Management
- Contract Negotiation
- Sales
- Time Management
- Multi-project management
- Team Leadership
- Budget Control
Affiliations
- U.S. Ice Rink Association
- USA Hockey
Timeline
Front Desk Manager
Hilton Hotels and Resorts
03.2019 - 11.2020
Senior Project Manager
Ice Rink Events
12.2018 - Current
Leasing Manager
Residential Capital Management
02.2018 - 12.2018
Operations Manager
Ice Rink Events
10.2015 - 01.2018
Maintenance Technician
Scope Arena/ Chilled Ponds Sports Complex
03.2014 - 05.2016
Prep Cook
Wickers Crab Pot
03.2014 - 10.2015
Bachelor of Science (B.S.) - Biology - Biological And Physical Sciences
Old Dominion University
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