Kelby Taylor
Royse City,TX
Summary
Highly motivated professional with 5 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
6
6
years of professional experience
Work History
Business Owner
Self-employeed
02.2020 - Current
- Resolved issues quickly through meticulous research and quick decision making.
- Kept records for production, inventory, income and expenses.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Devised business and marketing plans and prepared monthly financial reports.
- Oversaw company social media and marketing efforts to expand brand awareness and attract new customers.
- Directed implementation of strategic business plans to achieve goals and objectives.
- Calculated inventory levels, priced store products.
Lead Technician
Solugenix
Remote
01.2023 - 07.2025
- Trained and mentored junior technicians on equipment maintenance procedures.
- Assisted in developing training materials for new staff onboarding processes.
- Assisted junior technicians in resolving complex technical problems.
- Fostered relationships with internal and external customers.
- Managed quality control and maintained high level of customer satisfaction.
- Analyzed customer requirements to determine appropriate solutions.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Validated adherence to best practices, quality standards and customer specifications.
Technical Support Representative
Merchant Lynx Services
West Palm Beach, FL
05.2022 - 01.2023
- Ascertained and defined user requirements for proposed systems, calculating appropriate hardware components and performance thresholds.
- Analyzed information to determine, recommend and plan installation of new systems and modifications of existing systems.
- Analyzed user needs to recommend appropriate hardware.
- Modified existing software to correct errors, adapt to new hardware and upgrade interfaces.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Demonstrated advanced product knowledge to solve customer issues.
Coordinator
Carrabba's Restaurant
Stuart, FL
08.2019 - 04.2022
- Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Welcomed employees and guests, addressing needs with accurate information and support.
- Advised managers on organizational policies and recommended needed changes.
- Completed employee performance evaluations to identify deficiencies and recommend improvement strategies.
- Strategized plans for improving control systems and structures to improve resource utilization.
- Utilized active listening skills to quickly resolve problems and escalated larger issues to Manager.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Education
Associate of Arts - Business Administration
Brookhaven College
Dallas, TXSkills
- Verbal and Written Communication
- Talent Allocation
- Resources Allocation
- Strategic Decision-Making
- New Business Development
- Work Planning and Prioritization
- Issue Resolution
- Cost Control and Budgeting
- Business Planning
- Relationship Building
- Employee Training
- Risk Mitigation and Management
- Quality Assurance
- Sales Strategics
- Cost Analysis and Savings
- Cost Reduction
- Team Leadership
- Customer Service Management
- Business Leadership
- Employee Motivation
- Staff Development
- Decision Making
- Technical troubleshooting
- Coaching and mentoring
- Entrepreneurial personality
- Employee development
- Social media marketing
Timeline
Lead Technician
Solugenix
01.2023 - 07.2025
Technical Support Representative
Merchant Lynx Services
05.2022 - 01.2023
Business Owner
Self-employeed
02.2020 - Current
Coordinator
Carrabba's Restaurant
08.2019 - 04.2022
Associate of Arts - Business Administration
Brookhaven College
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