Kelby Willingham
Abilene
Summary
Dynamic professional with extensive experience in mental health and support roles, notably at Oceans Behavioral Hospital of Abilene. Excelled in crisis intervention and behavior management, enhancing patient well-being and safety. Demonstrated exceptional communication and problem-solving skills, significantly improving care quality and efficiency. Leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Oceans Behavioral Hospital of Abilene
01.2024 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
Dispatcher Office Assistant
Dallas Air Pros
06.2021 - 10.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of 8 vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during callouts.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during HVAC and plumbing emergencies.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Processed routine administrative tasks such as ordering supplies or maintaining equipment inventory to support overall office functionality.
- Maintained updated and detailed records of calls in physical and electronic database.
- Supported efficient scheduling processes, arranging staff coverage for shifts and managing time-off requests.
Lead Direct Support Professional
Abilene State Supported Living Center
04.2017 - 03.2021
- Provided reliable and timely transportation for clients to appointments, community events, and other essential engagements.
- Improved overall quality of care by conducting regular assessments, updating care plans, and communicating with interdisciplinary teams.
- Encouraged client autonomy by guiding the development of decision-making skills and offering support when needed.
- Enhanced client independence by implementing individualized support plans and goal-setting strategies.
- Managed challenging behaviors effectively using approved crisis intervention techniques to maintain a safe environment for clients and staff members alike.
- Increased staff efficiency through clear communication, collaborative problem-solving, and timely reporting of client progress or issues.
- Maintained accurate documentation on all aspects of client care to ensure compliance with regulations and facilitate interdisciplinary collaboration.
- Strengthened overall program effectiveness by actively participating in staff training sessions, workshops, and meetings.
- Ensured client safety and well-being by diligently monitoring living spaces and proactively addressing potential hazards or concerns.
- Served as a mentor for new staff members by providing guidance, sharing knowledge, and modeling best practices in direct support.
- Collaborated closely with healthcare professionals to develop appropriate interventions for medical or psychiatric conditions affecting client wellbeing.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Education
High School Diploma -
Abilene High School
Abilene, TXSkills
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Behavior management
- Scheduling coordination
- Typing speed
- Prioritization
- Strong problem solver
Certification
- Deescalation Techniques Certificate – Various certified training organizations.
- CPR Certification - American Heart Association.
Timeline
Mental Health Technician
Oceans Behavioral Hospital of Abilene
01.2024 - Current
Dispatcher Office Assistant
Dallas Air Pros
06.2021 - 10.2023
Lead Direct Support Professional
Abilene State Supported Living Center
04.2017 - 03.2021
- Deescalation Techniques Certificate – Various certified training organizations.
- CPR Certification - American Heart Association.
High School Diploma -
Abilene High School
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