Kelcee Lastinger
Colorado Springs,CO
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Human Resources Administrative Assistant
Lawton Public Schools
11.2021 - 03.2023
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Assisted with on-boarding process of new hires.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Efficiently delivered personnel information to management for speedy corrective action.
- Compiled employee records from individual departments to maintain central files.
- Processed employee termination paperwork at direction of supervisory staff.
- Responded to employee inquiries regarding benefits and other HR topics.
Court Clerk
Berrien County Clerks Office
01.2019 - 05.2020
- Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
- Fulfilled document requests by citizens, parties to cases, judges and attorneys in timely manner, keeping records of all documents provided.
- Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
- Liaised with general public to process document requests and provide customer service by phone or email and in person, keeping records of payments and documents provided.
Customer Service Representative
Michiana Recycling and Disposal
06.2018 - 11.2018
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Set up and activated customer accounts.
Receptionist/Title Clerk
Omari Auto Sales
09.2016 - 06.2018
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Managed customer complaints and rectified issues to complete satisfaction.
- Prepared tax and title documents to submit legal transfer work to DMV.
Education
Bachelor of Science - Human Resources Management
American Military University
01.2025
Associate of Science - Business Administration
Independence University
Salt Lake City, UT07.2018
Skills
- New Employee Enrollment
- Confidential Records Management
- Google Docs
- Payroll Preparation
- Termination Procedures
- Employee Onboarding
- Administrative Support
- Personnel Records Maintenance
- Compensation
- Title Processing
- Loan Documentation
- Customer Service
Timeline
Human Resources Administrative Assistant
Lawton Public Schools
11.2021 - 03.2023
Court Clerk
Berrien County Clerks Office
01.2019 - 05.2020
Customer Service Representative
Michiana Recycling and Disposal
06.2018 - 11.2018
Receptionist/Title Clerk
Omari Auto Sales
09.2016 - 06.2018
Bachelor of Science - Human Resources Management
American Military University
Associate of Science - Business Administration
Independence University
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