Kelcey B. Phillips

• Managed daily operations, ensuring efficient workflow and adherence to safety protocols.
• Coordinated staff schedules, optimizing resource allocation and enhancing team productivity.
• Monitored inventory levels, implementing systems to reduce waste and streamline supply chain processes.
• Trained new employees on operational procedures, fostering a collaborative work environment.
• Conducted regular inspections of facilities, identifying areas for maintenance and improvement.
• Collaborated with upper management to strategize operational improvements and increase efficiency metrics.
• Developed standard operating procedures, improving consistency in service delivery across shifts.
• Collaborated with leadership staff to determine appropriate budgets.
• Leveraged data analytics tools to track sales trends, forecast demand patterns, and make informed decisions about product offerings at the station level.
• Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.

• Oversee the operations of scheduled inbound and outbound flights for Frontier Airlines and supervise ramp activities at PHL airport. As a ramp supervisor, my job duties include directing the loading and unloading of cargo or baggage into the aircraft, ensuring the ramp is functioning properly, towing and repositioning of aircrafts and checking to make sure staff complies with all airport, WFS and government regulations.
• Supervised daily operations, ensuring compliance with safety and quality standards.
• Coordinated training programs for new staff, enhancing team efficiency and performance.

• Point of contact for supervisory and operations management responsible for enforcing safety policies, procedures and working conditions that affect the positive workflow of WFS Customer Services and Ramp Agents along with partnering agencies. Responsible for the immediate work zones (check-in counter/ramp/sterile and non - sterile airport areas) as well as the actions of all subordinate staff. Maintain consistent communication of all safety protocols and procedures within the operation. Direct and coordinate training and on boarding activities to provide a safe environment for employees while maintaining fast and efficient services. My position required working in a fast-paced environment while managing time constraints to meet Frontier Airlines arrival and departure goals, and displayed a professional and positive image.

• Oversaw all aspects of day-to-day communications with NLA members, nationwide and international constituents; responsible for project management, drafting critical communications, correspondence, and presentations. Ensured development, delivery, and alignment of special, ad-hoc projects as directed by the Executive Director in support of business objectives.

Key Contributions:

• Develop and drive a strong collaborative relationship with Affinity Partners for membership discount programs, dept. colleagues, Technology, Business Development, Finance, Commercial to ensure that NLA is both strategically aligned, expertly designed and managed and communicated in ways that support both loyalty and brand objectives
• Oversee all content on NLA social media platforms (Face book/LinkedIn) with the customer in mind at all times – ensuring best in class promotions, offers and events

• Planned, directed, coordinated and supervised all aspects of administrative and operational functions and day-to-day activities at Gelsey Kirkland Arts Center, a 20,000-square foot space with a 308-seat theater and 4 spacious column free studios. Ensure that GKA operations were efficient, effective, in compliance with organizational policies, donor regulations, New York City and New Jersey State local ordinances. Collaborated with the Executive Director and Comptroller for continuous improvement as related to both financial stability and to promote teamwork and the implementation of best practices across all departments. Manage team members and advise international students on relevant immigration regulations.

Key Contributions:

• Negotiated networking partnerships with third party vendors for long-term contracts to enhance facility rentals and drive revenue goals in the DUMBO, NY location.
• Implemented facility safety plan management system for all events and scheduled meetings and ensure they run smoothly and according to negotiated terms and in accordance with New York State Department of Buildings regulations.

• Held bottom-line accountability for managing internal operations including communications, ensuring regulatory compliance, and bolstering cross-team relationships. Strengthened key areas of overall operations including academy’s vision, long-range strategic planning, financial management, and on-site event coordination. Redefined organizational processes, liaised with New York City and state entities, and performed monthly fiscal evaluations.

• Oversaw all aspects of day-to-day operations and administrative management; responsible for project management, coordinating high-level calendar planning, organizing meetings, and drafting critical communications, correspondence, and presentations. Ensured development, delivery, and alignment of special, ad-hoc projects as directed by the Executive Director in support of business objectives. Facilitated a workplace culture that drove team members to excel by effectively coaching and motivating junior employees.

Key Contributions:

• Reconfigured Board of Governors manual; expanded from 20 to 84 pages.
• Made key contributions towards facilitation sale of Upper East Side Location to raise capital; served as liaison with National Academy of Design, New York State Attorney General, and the Corcoran Group.
• Coordinated planning and execution of “Salon Series” with speaking engagements featuring notable artists.
• Served as Administrator for the National Academy Affiliated Fellowship program in Rome, Italy.
• – Reviewed and selected applicants over a six-month period.

• Orchestrated day-to-day financial operations and development efforts for facilities and administrative affairs. Delivered sound leadership while governing critical areas including cost control, strategic planning, and financial management. Devised and implemented business strategies, established long-range objectives, and interfaced with cross-functional departments. Consulted with internal partners to analyze and decipher program data, reporting key findings. Managed team members and advised international students on relevant immigration regulations.

• Fully accountable for clinic records, logging work orders, checking requests, and reviewing vendor invoices. Collaborated with cross-functional key stakeholders to deliver organizational effectiveness and program-driven solutions. Applied expert knowledge of HIPPA regulations to maintain compliance with affiliated clients.

• Marketed strategic outreach and supported proactive enrollment activities.
• Coordinated and trained student ambassadors and front-office counseling staff.
• Advised student applicants and families on academic programs, processed enrollments/pre-registration of rolling admissions classes.