Kelcey Jackman
Garnett,KS
Summary
Resourceful and collaborative worker with excellent client oversight, issue resolution and relationship-building expertise. Strong communication and interpersonal skills for providing superior service. Able to adapt and eager to learn as an employee.
Overview
5
5
years of professional experience
Work History
Social Services and Admissions Director
Richmond Healthcare & Rehabilitation
09.2022 - Current
- Increased resident satisfaction by actively addressing concerns and providing timely resolutions.
- Established preliminary and comprehensive assessments for social service needs of consumers.
- Coordinated care between healthcare departments, residents, and their families.
- Completed medicaid applications with and on behalf of residents.
- Collected payment from residents and families prior to or on admission.
- Documented interactions with residents and families.
- Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within thedepartment.
- Verified primary and secondary insurance coverage.
- Coordinate with residents, families, and community resource providers to ensure successful discharge to community.
- Documented daily referrals, admissions, and discharges..
- Advocated for residents and their families.
- Constructed short- and long-term planning for resident discharges.
- Assisted in collecting monthly payment from residents and families.
- Communicate effectively with peers, residents, families, and other providers.
CSS Case Manager
Elizabeth Layton Center
07.2021 - 07.2022
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Implemented creative problem-solving strategies when faced with complex cases or limited resources.
- Worked with clients to provide resources based on needs.
- Promoted self-sufficiency among clients by teaching them coping skills and assisting in goal-setting activities.
- Supported clients through transitional periods such as hospital discharges or housing changes ensuring continuity of care.
- Coordinated psychiatric evaluations for clients in need, expediting access to appropriate medications or treatments.
- Observed and monitored client behavior and responses to treatment.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Documented all client interactions thoroughly, maintaining accurate records compliant with industry best practices.
- Advocated for clients'' rights and ensured their voices were heard during treatment team meetings, contributing to tailored care plans.
Paraprofessional
East Central Kansas Academy
08.2019 - 08.2021
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Graded and provided feedback on assignments.
- Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
Education
Associate of Arts - Sociology And Anthropology
Allen County Community College
Iola, KS05.2021
High School Diploma -
Anderson County High School
Garnett, KS05.2017
Skills
- Budget Control
- Task Oriented
- Registration paperwork
- Admissions oversight
- Recordkeeping skills
- Problem Resolution
- Excellent Communication
- Customer Service
- Remote Office Availability
- Dependable and Responsible
- Flexible and Adaptable
- Computer Skills
- First Aid/CPR
- Conflict Resolution
Timeline
Social Services and Admissions Director
Richmond Healthcare & Rehabilitation
09.2022 - Current
CSS Case Manager
Elizabeth Layton Center
07.2021 - 07.2022
Paraprofessional
East Central Kansas Academy
08.2019 - 08.2021
Associate of Arts - Sociology And Anthropology
Allen County Community College
High School Diploma -
Anderson County High School
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