Kelcey Patrick
Phoenix,AZ
Summary
Clinical administration professional with strong focus on team collaboration and achieving results. Skilled in healthcare management, regulatory compliance, and patient care coordination. Known for flexibility with changing needs and reliability. Prepared to enhance operational efficiency and patient outcomes through strategic planning and effective communication.
Overview
3
3
years of professional experience
Work History
Clinical Administrator
Recovia
09.2023 - Current
- Verified and reconciled service charges with insurance companies and payment providers.
- Assembled charts for new patients, confirming inclusion of requested medical history and diagnostic information.
- Managed patient scheduling and rescheduling, directing related billing issues to supervisor.
- Prepared patient data surveys, detailing care outcomes, billing metrics and other factors.
- Drafted letters for government and commercial clients, providing verification of specific diagnoses and clinical results.
- Maintained high-level knowledge of federal and Arizona regulations on patient privacy.
- Collaborated with physicians to create effective treatment plans that prioritized patient needs and preferences.
- Monitored regulatory compliance within the facility, ensuring adherence to healthcare laws and accreditation standards.
Physical Therapy Technician/Receptionist
Contact Physical Therapy
01.2022 - 09.2023
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
- Prepared patients to meet with physical therapists.
- Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
- Contributed to a positive work environment by collaborating with colleagues, sharing knowledge and expertise, and fostering a sense of camaraderie among the staff.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Maintained accurate documentation of patient progress, enabling timely adjustments to treatment plans for optimal results.
- Collaborated with physical therapists to develop individualized care plans tailored to each patient''s specific needs and goals.
Education
Master of Science - Healthcare Administration
Grand Canyon University
Phoenix, AZ04-2026
Bachelor of Science - Exercise Science
Grand Canyon University
Phoenix, AZ04-2024
Skills
- Healthcare management
- Customer Service
- Multitasking
- Certified in CPR/AED
- Operational Efficiency
- Medical Terminology
- Inventory Management
- Medical clinical procedures
- Medical Billing
- Manage records
Timeline
Clinical Administrator
Recovia
09.2023 - Current
Physical Therapy Technician/Receptionist
Contact Physical Therapy
01.2022 - 09.2023
Master of Science - Healthcare Administration
Grand Canyon University
Bachelor of Science - Exercise Science
Grand Canyon University
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