Kelci Christensen
St John’s Health
Driggs,Id
1
Certification
22
years of professional experience
Dynamic professional with a proven track record of excelling in operations management and patient engagement. Expert in revenue cycle management. I fostered cross-functional collaboration to enhance service delivery and streamline processes, achieving significant improvements in patient access and satisfaction. Strong leadership skills ensure effective team performance and operational efficiency.
Work History
Sr Business Relationship Manager
8 Years 5 Months- Partnered with clinical and operational leaders to align business needs with service delivery priorities.
- Facilitated communication between departments to clarify requirements, expectations, and issue resolution paths.
- Lead multiple revenue cycle remote teams, including scheduling, billing, patient experience, and provider enrollments.
- Maintained open lines of communication with stakeholders at all levels of the organization, fostering a culture of transparency and accountability.
Clinic Patient Access Manager
14 Years 11 Months- Successfull management of Physician Services front office staff for five seperate locations.
- Skillfully developes departmental goals, objectives, standards of performance, policies and procedures.
- Recruites, hires, traines and coaches new staff
- Interpretes and communicates new & revised policies to staff.
- Achieves high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
Licensed Child Care Educator
9 Months- Encouraged good behaviors using the positive reinforcement method.
- Established a safe play environment for the children
- Instructed children on proper health and personal habits.
- Communicated openly with children's parents about daily activities and behaviors.
- Reconciled company bank, credit card and line of credit accounts.
- Communicated with Parents to identify and resolve outstanding payments.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
Admissions Supervisor and Patient Account Represenetive
4 Years 1 Month- Managed Hospital Admissions and the clinics Front Office Staff.
- Ensured accurate data entry and front end billing procedures.
- Coding charge entry, posting payments, follow up.
- Worked diligently with Teton County ID to help our patients that qualified for county assistance.
- Was first contact for our patient assistance program.
- Processed patient refund reconciliation, reporting and check requests.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized all new hire, security and temporary paperwork.
Patient Account Representative
3 Years 11 Months- Supervised Front Office Staff
- Payment Posting
- CPT / ICD-9 Coding
- Account Follow Up
- Responcible for all patient preauthorizations
- Monitored payments due from clients and promptly contacted patients with past due payments.
Education
- Studied Business Management
Skills
Analytical thinker
Quality improvement competency
Promotes positive behavior
Efficient with Word and Excel
Independent judgment and decision making
Proven leader of over 35 employees
Department Budgeting
Knowledgeable in Cerner
Genesys
Paycom
Phreesia
Qminder. As well as other EHRs.
Certification
HFMA Certified Healthcare Financial Professional
HFMA Certified Revenue Cycle Representative
Timeline
Sr Business Relationship Manager
St John’s Health
01.2018 - 06.2026Read More
Clinic Patient Access Manager
St. Johns Medical Center
11.2011 - 2018Read More
Licensed Child Care Educator
Owner Operator of Teton Youngsters Learning Center LLC
02.2011 - 11.2011Read More
Admissions Supervisor and Patient Account Represenetive
Teton Valley Health Care
01.2007 - 02.2011Read More
Patient Account Representative
Teton Valley Medical Center
01.2004 - 12.2007Read More
BYU -Idaho
from Studied Business Management
Read More