Summary
Overview
Work History
Education
Timeline
Generic

Kelci Falcon

Odessa,TX

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

11
11
years of professional experience

Work History

Optician Technician

Advanced Eye Care
11.2023 - Current
  • Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
  • Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
  • Improved patient satisfaction by conducting thorough pre-testing and accurate measurements for glasses and contact lenses.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.

Trainer/Instructor

CrossFit 432
09.2015 - Current
  • Maintained compliance with core CrossFit principles and standards when providing both individual and group instruction.
  • Modified exercises to meet specific participant limitations and needs.
  • Attended diverse learning opportunities and maintained peak personal fitness levels.
  • Listened to member concerns and resolved issues promptly to maintain satisfaction.
  • Established classes to effectively match skill and learning levels of all participants.
  • Managed group fitness classes of up to 18 members.
  • Encouraged participation and increased enjoyment with fun routines and music accompaniment.
  • Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.

Optometric Technician

Urias Eyecare
07.2016 - 10.2023
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Documented observations and baseline measurements in medical records.

Coach

Midland Christian School
07.2018 - 05.2023
  • Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
  • Enforced discipline both on and off-field to lead team with highest personal standards.
  • Taught players how to run specific game plays in order to build cohesive, structured team.
  • Increased player strength, agility and game skills through successful practices.

Server/Bartender

Dos Amigos
08.2021 - 12.2021
  • Worked with POS system to place orders and managed tickets.
  • Performed opening and closing duties,.
  • Provided attentive service during high-volume periods.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Procedure Assistant

Odessa Endoscopy Center
11.2014 - 07.2016
  • Performed patient assessment, VS monitoring, IV insertion and other routine procedures and documented in electronic medical record to support interdisciplinary care.
  • Recovered patient from anesthesia to perform discharge teaching.
  • Administered medication to patients according to facility protocols.
  • Reviewed and documented patient medical history to accurately reflect nursing assessment, changes in clinical state and other pertinent patient information to support multidisciplinary team to deliver great care.
  • Conducted pre-op calls to review specific instructions prior to surgery and post-op calls to improve patient satisfaction, answer questions and address new or worsening symptoms.
  • Pulled supplies for specific patient needs and treatments.
  • Evaluated patient histories, complaints and current symptoms.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.

Education

High School Diploma -

Odessa High School
Odessa, TX
05.2010

No Degree - Psychology

Odessa College
Odessa, TX

Timeline

Optician Technician

Advanced Eye Care
11.2023 - Current

Server/Bartender

Dos Amigos
08.2021 - 12.2021

Coach

Midland Christian School
07.2018 - 05.2023

Optometric Technician

Urias Eyecare
07.2016 - 10.2023

Trainer/Instructor

CrossFit 432
09.2015 - Current

Procedure Assistant

Odessa Endoscopy Center
11.2014 - 07.2016

High School Diploma -

Odessa High School

No Degree - Psychology

Odessa College

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Kelci Falcon