Kelci Hall
Jacksonville,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
904 Catering LLC
08.2020 - Current
- Maintained high food quality standards by reviewing shipments, overseeing preparation, and monitoring food safety
- Schedules and directs staff in daily work assignments to maximize productivity
- Checked prices and placed orders for food, kitchen appliances, and supplies
- Planned meals for up to 800 people at events
- Conducted regular inspections of preparation and storage equipment to evaluate and maintain performance for cost-effective and safe operations
- Placed orders with vendors on a regular basis
- Limited portion sizes and used garnishes to keep food costs down.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Assistant Teacher
KinderCare Learning Centers
02.2023 - 07.2023
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised recess, lunch and daily student intake and dismissal.
- Provided one-on-one and group-based learning support focused on student progress.
- Completed daily reports, meal count sheets, and attendance logs.
- Worked with teacher and administrators to enforce school policies and procedures.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
Full Specialist
Parisian Spa Institute:Aesthetics & Massage
08.2021 - 01.2022
- Entered sales into the register to process payments
- Recommended treatments and styles that would complement the customer's appearance and desired look
- Assisted receptionists by answering phones, scheduling appointments, and collecting payments
- Did hair, makeup, and nails for people
- Guests consistently gave me high marks for my performance
- Maintained the nail health of many repeat clients by applying acrylics, filing, cutting, and painting their nails
- Developed strong and lasting relationships with clients through consistent delivery of requested services and exceptional results
- Kept work areas, tools, and equipment clean and properly sanitized to reduce risk and cross-contamination.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered phone calls and emails to schedule client appointments.
- Used social media platforms to promote salon and services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Demonstrated thorough knowledge of all salon products and services.
- Increased revenue through effective customer service and inventory management.
Guest Service
Topgolf
10.2019 - 08.2021
- Answered guests' questions and addressed any concerns they may have
- Greeted them and offered assistance when guests arrived
- Collected cash and made accurate change or completed credit card or gift card transactions
- Used active listening, conflict resolution, and dynamic communication skills to quickly and effectively resolve issues
- Ensured that guest service was courteous, helpful, and prompt
- Responded to incoming guests, phone calls, and email inquiries with efficiency and professionalism.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Processed guest payments and provided accurate change.
- Maintained up-to-date knowledge of products and services offered.
- Reviewed upcoming events and planned for expected challenges.
- Set and managed policies for concierge services and guest relations.
- Analyzed customer feedback to identify areas requiring improvement.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Crew Member
Firehouse Subs Hodges
03.2017 - 01.2021
- Restocked workstations with supplies and food display cases with fresh selections to reduce customer wait times during busy periods
- Took orders from customers
- Ensured that food was prepared and distributed properly
- Served food to customers
- Clearly labeled food expiration dates
- Took customers' orders as soon as they walked in the door
- Kept track of food expiration dates
- Kept the work area clean
- Worked at the cash register.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
Education
Cosmetology - Full specialty license -
Parisian Spa Institute:Aesthetics & Massage
Jacksonville, FL01.2022
High School -
Sandalwood High School
Jacksonville, FL01.2019
Skills
- Standard waxing understanding
- Networking expertise
- Esthetics
- Cuticle trimming safety knowledge
- Manicures and pedicures
- Nail treatments
- Lash and eyebrow maintenance
- Customer consultation
- Facials and makeup applications
- Acrylic nail application master
- Personable and engaging, with a strong desire to build long-term client relationships based on a flexible approach and consistent results
- HIV/aids
- Barbicide
- Staff Management
- Customer Relationship Management
- Sales and Marketing
Certification
- Full specialty License - cosmetology
Timeline
Assistant Teacher
KinderCare Learning Centers
02.2023 - 07.2023
Full Specialist
Parisian Spa Institute:Aesthetics & Massage
08.2021 - 01.2022
Manager
904 Catering LLC
08.2020 - Current
Guest Service
Topgolf
10.2019 - 08.2021
Crew Member
Firehouse Subs Hodges
03.2017 - 01.2021
Cosmetology - Full specialty license -
Parisian Spa Institute:Aesthetics & Massage
High School -
Sandalwood High School
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