Kelci Lourido
Paragould,AR
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
12
12
years of professional experience
Work History
Office Manager
Home Place Furniture
08.2014 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed social media posts, comments, and messages in a timely and professional manner.
- Replied to Google reviews.
Secretary
T. Wright Properties
05.2013 - 06.2014
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Accepted rent payments.
- Handled bank deposits for multiple property owners.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Office Manager
Audio House
08.2012 - 05.2013
- Maintained computer and physical filing systems.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw payroll responsibilities for multiple employees, and management.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Education
Bachelor of Arts - General Studies
Middle Tennessee State University
Murfreesboro, TN05.2013
High School Diploma -
Tipton Rosemark Academy
Millington, TN05.2008
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Payroll Processing
- Document Management
- Employee Training
Timeline
Office Manager
Home Place Furniture
08.2014 - Current
Secretary
T. Wright Properties
05.2013 - 06.2014
Office Manager
Audio House
08.2012 - 05.2013
Bachelor of Arts - General Studies
Middle Tennessee State University
High School Diploma -
Tipton Rosemark Academy
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