Kelci Lourido
Paragould,AR
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
12
12
years of professional experience
Work History
Office Manager
Home Place Furniture
16 CR 931 Paragould, AR 72450
08.2014 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed social media posts, comments, and messages in a timely and professional manner.
- Replied to Google reviews.
Secretary
T. Wright Properties
Murfreesboro, TN
05.2013 - 06.2014
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Accepted rent payments.
- Handled bank deposits for multiple property owners.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Office Manager
Audio House
Murfreesboro, TN
08.2012 - 05.2013
- Maintained computer and physical filing systems.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw payroll responsibilities for multiple employees, and management.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Education
Bachelor of Arts - General Studies
Middle Tennessee State University
Murfreesboro, TN05.2013
High School Diploma -
Tipton Rosemark Academy
Millington, TN05.2008
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Payroll Processing
- Document Management
- Employee Training
Timeline
Office Manager
Home Place Furniture
08.2014 - Current
Secretary
T. Wright Properties
05.2013 - 06.2014
Office Manager
Audio House
08.2012 - 05.2013
Bachelor of Arts - General Studies
Middle Tennessee State University
High School Diploma -
Tipton Rosemark Academy