Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelci Philman

Trenton,FL

Summary

  • Proven in enhancing client satisfaction at Manatee Insurance Solutions, I excel in customer service and data entry, showcasing a blend of hard and soft skills. Known for streamlining processes and fostering trust, my contributions have consistently exceeded performance goals, underpinning my commitment to professional excellence and positive outcomes.
  • Knowledgeable Paraprofessional/Substitute Teacher, with solid background in engaging K-12 students across various subjects. Effectively managed diverse classroom settings and implemented lesson plans that fostered student learning. Demonstrated flexibility and adaptability in meeting needs of different learning environments and students.
  • Experienced with coordinating testing schedules and maintaining secure environments. Utilizes administrative and organizational skills to support efficient testing operations. Knowledge of effective communication and problem-solving ensures seamless testing experience for all participants.
  • Experienced with animal care and clinical support. Utilizes skills in assisting with veterinary procedures and maintaining sterile environment. Knowledge of animal handling and client communication ensures smooth operations and high-quality service.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Health Insurance Receptionist/Assistant

Manatee Insurance Solutions (Linda Hagen)
10.2023 - 05.2024
  • Developed strong relationships with clients, fostering trust and loyalty to the company.
  • Managed incoming calls efficiently, directing inquiries to appropriate personnel for timely responses.
  • Kept the front desk area clean and organized, creating an inviting atmosphere for clients visiting the office.
  • Ensured accuracy in data entry tasks, minimizing errors and ensuring complete record-keeping for clients'' accounts.
  • Demonstrated flexibility in adapting to changing priorities while maintaining a high level of productivity under pressure.
  • Consistently maintained courteous phone etiquette when engaging with callers seeking assistance.
  • Facilitated open communication between agents and clients through effective message management techniques.
  • Enhanced office organization by maintaining updated client files and records.
  • Streamlined appointment scheduling for agents, resulting in increased efficiency and productivity.
  • Maintained a high level of confidentiality when handling sensitive client information.
  • Contributed to team success by consistently meeting or exceeding performance goals and deadlines.

Testing Center Assistant

College of Central Florida
06.2016 - 03.2018
  • Maintained a secure and organized testing space, adhering to strict confidentiality protocols for sensitive information.
  • Promoted a positive learning atmosphere within the testing center by addressing any concerns or conflicts with professionalism and empathy.
  • Ensured accurate testing results through meticulous attention to detail during exam administration.
  • Developed innovative solutions for common challenges faced during test administration, improving overall effectiveness of the center''s services.
  • Increased student satisfaction with the testing experience by consistently providing friendly, professional assistance throughout the process.
  • Assisted in coordinating large-scale standardized exams such as ACT and SAT, ensuring each event ran smoothly and efficiently.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Enhanced test center efficiency by streamlining scheduling and registration processes.
  • Facilitated smooth test administrations by effectively communicating expectations, policies, and procedures to students and faculty.

Substitute Teacher, K-12

Gilchrist County School District
02.2014 - 05.2016
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
  • Supervised lunchroom and recess activities.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Followed lesson plans designed by absent teachers.
  • Enforced school and class rules to maintain order in classroom.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.

Veterinary Technician Assistant

Family Pet Vet
10.2012 - 01.2014
  • Provided compassionate care for animals during their stay at the clinic, creating a positive experience for both pets and owners.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Facilitated efficient appointment scheduling by handling phone calls, emails, and walk-in inquiries from clients.

Education

GED -

Bell High School
Bell, FL

No Degree - Psychology

Florida Gateway College
Lake City, FL

Associate of Arts - Psychology(Curren

College of Central Florida
Ocala, FL

Skills

  • Customer service expertise
  • Data entry proficiency
  • Organization skills
  • Telephone skills
  • Customer/Client relations
  • Verbal and written communication
  • Scheduling appointments
  • Mail handling
  • Multi-line telephone operation
  • Positive and professional
  • PC proficient
  • Problem-solving abilities

Certification

Paraprofessional/Teacher's aide

Timeline

Health Insurance Receptionist/Assistant

Manatee Insurance Solutions (Linda Hagen)
10.2023 - 05.2024

Testing Center Assistant

College of Central Florida
06.2016 - 03.2018

Substitute Teacher, K-12

Gilchrist County School District
02.2014 - 05.2016

Veterinary Technician Assistant

Family Pet Vet
10.2012 - 01.2014

GED -

Bell High School

No Degree - Psychology

Florida Gateway College

Associate of Arts - Psychology(Curren

College of Central Florida

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Kelci Philman