Kelci Wright

Team Development

Sales/Marketing

· Provide sales leadership and coaching to all office team members

· Prepare marketing plans including direct marketing activities in order to generate traffic in the most cost effective manner

· Serve as LRO leader for the property and participate in LRO pricing calls

· Monitor condition of community daily and maintain company standards on landscaping, curb appeal, vacant apartments, breezeways and maintenance

· Participate in monthly grounds inspections and ensure all items on list are completed.

Resident Relations

· Serve as the lead for resident relations to create a community where residents are amazed every day including planned activities for residents

· Respond to all Kingsley Surveys

· Work with Event Coordinator to plan, execute, and attend monthly events

Financial/Administrative

· Develop and manage multi-million dollar property budget and report weekly projections and monthly variances

· Manage payables process for the property including approving purchase orders

· Ensure accuracy of payroll through Paylocity system

· Ensure that all weekly and monthly reports are accurately completed and submitted by specified deadlines

· Monitor delinquent list; following dispossessory procedures

· Create and manage monthly personnel schedule

· Review and respond to General Inspection Reports, Office Standardization Reviews, Grounds Walks, etc.

· Ensure strong vendor relations

· Review and approve all final statement of deposit accountings for move outs

· Lead development for the team - train, cross train, supervise, motivate, and coach team members

· Interview and select team members

· Conduct Performance Reviews for all on-site team members

· Ensure that all corrective and/or termination procedures are followed according to necessary guidelines

· Assure and foster company culture

· Ensure team members required training is completed

• Communicated with customers and vendors positively with particular attention to problem resolution.
• Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
• Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
• Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Completed all statements of deposit accounting for past residents.
• Audited deposit amounts for up to 260 households
• Managed scheduling and execution of all turnkey processes to ensure as little rent loss as possible.

• Responded to requests and scheduled appointments for property showings.
• Greeted clients, showed apartments, and prepared leases.
• Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
• Verified tenant incomes and other information before accepting lease applications.
• Distributed and followed up on tenant renewal notices.
• Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
• Escalated major issues to property manager for immediate remediation.
• Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
• Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
• Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.

• Remained alert to problems or health issues of clients and competently responded.
• Determined specific needs and provided most appropriate level of services for patient well-being.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Documented residents' mental status, sleep and eating patterns in medical record books.
• Monitored and assisted residents through individual service plans.
• Planned, prepared and served meals and snacks according to prescribed diets.
• Scheduled and accompanied clients to medical appointments.
• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.