Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelci Wynn

Willamina,OR

Summary

Motivated individual with experience in customer service and sales. Skilled in building client relationships and understanding client needs. Strong communication and interpersonal skills for providing superior and consistent customer service.

Overview

5
5
years of professional experience

Work History

Elderly Caregiver

United Homecare Services
03.2024 - Current
  • Offering companionship and kindness to elderly patients.
  • Cleaning their homes, ranning errands, managing laundry, and completed weekly grocery shopping.
  • Assisting with personal hygiene tasks such as preparing meals, grooming, dressing, feeding, and giving attention to detail.
  • Assisting clients with daily living needs to maintain self-esteem and general wellness.
  • Provide kind, consistent care with complete respect for their dignity.
  • Communicate effectively with clients, family members, and agency.

Customer Service Representative

Planet Fitness Gym
01.2024 - 03.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Signed up new members, give gym tours to new and existing members.
  • Stocked sanitation stations, locker room upkeep, and cleaned gym equipment.
  • Knowledge of Oregon law about tanning booths and operated accordingly.

School

02.2023 - 01.2024
I have always wanted to go back to school for psychology and I took the leap to try and go back to school. I will eventually make it back, but I wasnt able to make ends meet with the financial aid, and couldn't find something part time in time to get bills under control. So I re-entered the work force.

Sales Representative

Cellular Sales Verizon
12.2022 - 03.2023
  • Utilized business productivity through applications and programs.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Worked with customers to understand their bills and invoices better and save money where possible.

Sales Representative & Brand Ambassador

Fire Department Project
07.2022 - 11.2022
  • Set and achieved company defined sales goals.
  • Maintained strict adherence to OLCC regulations.
  • Fostered lasting relationships with dispensary owners, managers, and customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Gained customer trust and confidence by demonstrating consistency and keeping composed professional demeanor.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Informed customers of promotions to increase sales productivity and volume.

Sales Development Representative

Pharmer's Market
06.2021 - 07.2022
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Created position by researching and instituting best practices that ensured the brand's success.
  • Collaborated with sales team to promote brand awareness, target customers, and increase sales results.
  • Educated customers on products and answered questions regarding product specifications.
  • Maintained accurate records of products, utilizing a specialized tracking system called Metric.
  • Educated trade and distributor partners regarding brand benefits and products.

Shift Lead

Top Shelf Cannabis
12.2019 - 04.2021
  • Trained and mentored new employees to maximize team performance.
  • Completed store opening and closing procedures.
  • Performed the in-take process when vendors would deliver products.
  • Inventoried materials on weekly basis to identify and resolve discrepancies,
  • Maintained highly accurate records utilizing a specialized tracking system called Metric.
  • Completed cash and credit card transactions accurately using POS software.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.

Education

Licenses & Certifications
11.2023

High School Diploma -

South Salem High School
Salem, OR
06.2011

Skills

  • Post-Sales Support
  • Prospecting Skills
  • Product Merchandising and Distribution
  • Customer Retention Abilities
  • Product Promotion
  • Problem-Solving Strengths
  • Staff Training
  • B2B Sales
  • Inside and Outside Sales
  • Sales Expertise
  • Strategic Planning
  • Client Development and Retention
  • Time Management
  • Critical Thinking
  • Compassionate Caregiving
  • Documentation And Reporting
  • Workload Management
  • Customer Relationship Management (CRM)
  • Social Media Marketing
  • Brand Development
  • Marketing Analytics
  • KPI Tracking
  • Vendor Relations
  • Marketing and Advertising

Timeline

Elderly Caregiver

United Homecare Services
03.2024 - Current

Customer Service Representative

Planet Fitness Gym
01.2024 - 03.2024

School

02.2023 - 01.2024

Sales Representative

Cellular Sales Verizon
12.2022 - 03.2023

Sales Representative & Brand Ambassador

Fire Department Project
07.2022 - 11.2022

Sales Development Representative

Pharmer's Market
06.2021 - 07.2022

Shift Lead

Top Shelf Cannabis
12.2019 - 04.2021

Licenses & Certifications

High School Diploma -

South Salem High School

Similar Profiles

CREATE PROFILE
Kelci Wynn