Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kelcia Beato

Lakeland,FL

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Restaurant Manager

40th Street Restaurant
12.2015 - 08.2023
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.

Customer Service Representative

HSBC
11.2012 - 12.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Cross-trained and provided backup support for organizational leadership.

Business Development Center Representative

Paragon Honda
08.2009 - 12.2011
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Developed business pipeline using cold and warm techniques.
  • Expanded business through effective network development, identifying new, and prospective clients.
  • Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
  • Brought in new accounts through successful networking strategies and promotional approaches.
  • Reviewed client concerns and recommended appropriate changes to supervisors.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.

Education

No Degree - Accounting

SUNY Plattsburgh
Plattsburgh

No Degree - Accounting

Queens College of The City University of New York
Flushing, NY

Skills

  • Performance Improvement
  • Food Service Background
  • Chef Consultations
  • Conflict Resolution Techniques
  • Investigating Complaints
  • Compliance Requirements
  • Strategic Goals
  • Patron Satisfaction
  • Teamwork and Collaboration
  • Organization and Prioritization
  • Complaint Resolution
  • Guest Relations
  • Regulatory Compliance
  • Customer Service Best Practices

Languages

Spanish
Native or Bilingual

Timeline

Restaurant Manager

40th Street Restaurant
12.2015 - 08.2023

Customer Service Representative

HSBC
11.2012 - 12.2015

Business Development Center Representative

Paragon Honda
08.2009 - 12.2011

No Degree - Accounting

SUNY Plattsburgh

No Degree - Accounting

Queens College of The City University of New York

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Kelcia Beato