Kelcia Stancil
Summary
Dynamic and compassionate professional with healthcare background, adept in emergency response and patient assessments. Excelled in roles requiring mental health awareness and health and safety compliance, enhancing patient satisfaction and care efficiency. Proven ability to adapt and provide administrative support, achieving increased employee retention and patient care quality.
Overview
1
1
Certification
Work History
Resident Assistant
The Goldton of Southaven
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
Benefits Specialist
Alight
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
Patient Care Technician
St. Dominic's Hospital
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
Patient Access Representative
UMMC Hospital
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions..
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enabled better patient care with thorough pre-visit preparations and clear communication of patient needs.
- Warmly greet the patient in the lobby and direct the patient/visitor to the rooms/appointments, making the individual feel comfortable.
Education
Jz George High
Pre-allied Health
Holmes Community College
Skills
- CPR certified
- Emergency response
- Mental health awareness
- Health and safety compliance
- Administrative support
- Patient assessments
- EMR / EHR
- Data confidentiality
Certification
- BLS
- CPI
- Life/Health inurance license
Timeline
Resident Assistant
The Goldton of Southaven
Benefits Specialist
Alight
Patient Care Technician
St. Dominic's Hospital
Patient Access Representative
UMMC Hospital
Jz George High
Pre-allied Health
Holmes Community College
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